Description
POSITION PURPOSE:
A Lead Hostess/Maitre d' is expected to assist the Reception Manager in his or her absence and to represent the company in a positive and hospitable way. A Lead Receptionist is a leader of the team, sets the example for receptionists and takes initiative in confirming department policies and procedures are carried out.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
Always do you best to accommodate guests requests. Anticipate and service the guest’s needs before requests are made.
Leads the reception team with Reception Manager and in his/her absence. Sets a positive and professional example for the reception team.
Control the flow of the dining room and constantly communicate with other managers as to when tables are needed back for the next reservations
Previous experience running restaurant's books is required.
Work as a member of the restaurant team. Interacts with service crew in a positive manner. Takes initiative with leading the team to follow through on departmental policies and procedures, as trained.
Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
Follow proper time and attendance and uniform procedures.
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