The Account Representative will act as liaison between customers and our company. This position will be responsible for servicing customers on a scheduled basis. Account Representative requires an excellent work ethic, good time management skills, and efficiency. They must be a critical thinker and have very good problem solving skills. The Account Representative will uphold the policies and procedures of the company at all times. The Account Representative will also portray a positive image of the company and will have the utmost of professionalism in all actions.
Essential Functions and Duties Will Include:
- Take proper inventory at store level while monitoring dates on all products.
- Putting together an order to maintain a full display and ensure there are no out-of-stock situations, and decreasing any unnecessary inventory.
- Reviewing the order with the manager or person in charge
- Notifying deli manager / store manager / person in charge of upcoming promotions and utilizing them to increase sales and brand awareness.
- Correcting any mis-rotation problems and bringing it to the manager’s attention.
- Evaluate competitive products. (Case real estate and activity)
- Checking the working pieces to ensure proper slicing and product quality.
- Merchandising all back stock for the retail case.
- Re-setting all retail cases while taking inventory.
- Re-setting and rotating all condiment, and secondary retail displays
- Cleaning condiment racks, nutrition book holders and all Signage weekly
- Checking that each item has a price tag.
- Refilling recipe and nutrition books as needed and maintaining an inventory in the store.
-Ensuring that standard POS materials are in place and clean. Checking that correct sale signs are up and in the proper place.
- Responsible for all POS for current promotions and inventory maintenance.
- Responsible for introduction of all new products, PLU codes, and case
space.
- Communicating with operations manager to properly control inventory.
- Communicating with the store manager (chain) weekly to identify any opportunities or requests
- Handle all customer requests in a professional manner.
- Meet with store manager at least once each week.
- Creatively merchandise displays for various promotions, holidays or seasons.
Additional Responsibilities May Include:
- Acting as a merchandiser or order picker when necessary.
- Participating in case sets and promotional set-ups.
- Attending classes, lectures, and seminars for further training as deemed necessary.
- Additional duties needed by the Operations Manager or President.
Knowledge and Abilities:
- Flexibility- you must be able to adapt to changing situations, new tasks and prioritize as changes occur
- Must be able to analyze situations and adopt a quick, effective, and reasonable course of action.
- Ability to establish and maintain good working relationships with other employees and customers
- Knowledge of product line
- Attention to detail- you are meticulous when it comes to checking dates on products and merchandising
- Must be comfortable with computers and technology
Working Conditions and Physical Requirements:
- Lift or carry objects weighing up to 100 lbs; push or pull objects up to 1000 lbs.
- Must have a valid driver’s license and reliable transportation