OPS SENIOR CLERK - 64856004 Date: Dec 17, 2024 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 843126 Agency: Department of HealthWorking Title: OPS SENIOR CLERK - 64856004Pay Plan: TempPosition Number: 64856004 Salary: $18.00 per hour Posting Closing Date: 12/27/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Open Competitive OpportunityJob Responsibilities:This position is assigned to the county-wide immunization program and aids in ALL aspects of the program. Work is performed under the supervision of the Senior Community Health Nursing Supervisor. This position requires independent judgement, initiative, application of general knowledge of business practices, and skill in applying instructions to accomplish various job functions. Works in a multi-cultural fast-paced environment under stressful conditions, with the ability to adapt to constant change. Mult-tasking is a frequent requirement, as well as being able to follow a change in directive quickly. Strong customer service skills are needed, including the ability to stay calm and remain polite when dealing with upset customers.
This position may view, enter, update, and/or release information in all confidential data sets. Position will have access to various county vehicles, including the mobile immunization unit.
Performs all aspects of client registration in both HMS and FL Shots with accuracy and completeness. Determines eligibility and any financial responsibility for services. Obtains accurate demographic and financial information from multi-cultural clients. Explains the eligibility process to clients and refers to appropriate public assistance agencies as needed. Accurately registers clients by completing all necessary screens in HMS according to the “direct client services manual” as specified by FDOH, Palm Beach County, but not limited to verifying and updating client personal/demographic information, financial and insurance information. Processes clients efficiently to assure a consistent flow of clients to the immunization nurses. Initiates the appropriate superbill, registration forms, initiation of services, copies eligibility papers and other appropriate papers received. Initiates medical records on all new clients in HMS and FL Shots. Reviews data for accurate and completeness. Identifies clients that need to be processed for prepayment of services and effectively communicates the collection policy. Schedules, cancels, and/or reschedules client appointments appropriately. Verifies any new client registrations are linked between HMS and FL Shots. Follows current protocol on merging duplicate records. Responsible for the transcription of immunization records in various languages. Provide translation services to nurses, other clerks, and clients as able.
Responsible for immunization billing as indicated. Responsible for transporting registration forms and other confidential client information from outreach sites to secured area. Responsible for equipment such as, but not limited to, state cell phone, laptops, and printers.
Rotates as the immunization outreach driver and adheres to the process outlined in the “Immunization Driver Responsibilities” list. Notifies supervisor or team lead if any issues arise.
Provides clerical assistance such as data entry, copying, faxing, e-faxing, filing, typing, and editing correspondence with accuracy. Follows procedures/protocols for correspondence both inside and outside of the agency (FDOH, Palm Beach County). Works with team members to complete immunization portal requests within 24-48 business hours. May be called upon to create and distribute outreach calendars or fliers, getting appropriate approval before distribution. Archives registration forms—shreds when approved by medical records policy—to ensure immunization records are current according to the state protocols for active and inactive records. Maintains records in secure area for required amount of time. Inputs immunization information and statistics into various databases as required. Answers incoming phone calls and transfers to appropriate staff person and/or department. Directs and responds to general inquiries from the public regarding services provided.
Participates in departmental meetings, quality assurance, and/or other in-service trainings. Completes annual agency-mandated trainings.
Incumbent may be required to work before, during and/or beyond normal work hour or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
Performs other duties as assigned.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
350 N. Haverhill Road,West Palm Beach, FL 33415The Benefits of Working for the State of Florida:Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:
State of Florida 401(a) FICA Alternative Plan (mandatory)
Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
Workers’ Compensation (mandatory, if needed)
Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
Deferred Compensation (voluntary)
Employee Assistance Program (voluntary)
And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Location: WEST PALM BEACH, FL, US, 33415 Nearest Major Market:Palm BeachNearest Secondary Market:Miami