Job Details

ID #51443654
Estado Florida
Ciudad West palm beach
Full-time
Salario USD TBD TBD
Fuente Florida
Showed 2024-04-10
Fecha 2024-04-10
Fecha tope 2024-06-09
Categoría Servicio al cliente
Crear un currículum vítae
Aplica ya

Moving/Brokerage Co. Seeking Customer Service Agents (Custo)

Florida, West palm beach, 33401 West palm beach USA
Aplica ya

We are seeking 2 Customer Service professionals to join our growing team. In this role, you will be the friendly, calming voice that provides peace of mind to our customers dealing with a variety of issues - from delayed shipments to damaged goods. Your natural rapport and ability to diffuse tense situations will be invaluable.

Key Responsibilities:

Respond promptly and professionally to customer inquiries and complaints via phone, email, and chat

Demonstrate empathy and patience when dealing with frustrated or upset customers

Quickly assess problems, propose solutions, and follow through to resolution

Maintain detailed records of customer interactions and issue resolutions

Identify opportunities to improve customer experience and processes

Required Qualifications:

2+ years of customer service experience, preferably in the moving or brokerage industry

Proven track record of delivering exceptional customer service and conflict resolution

Reliable method of transportation and history of punctuality

Ability to remain calm and professional under pressure

If you have the special touch it takes to be a top-notch Customer Service Agent, we want to hear from you. Apply today and join our team!

JOIN US:

Hours of Operation: Monday-Friday, 9am - 8pm, Saturday - Sunday 10-4pm alternate shifts scheduled.

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