Customer & Parts Support Coordinator
Email Resume
Position Overview:
Blades Direct is seeking a proactive and efficient Customer Success & Support Coordinator to join our in-office team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems independently, and can confidently support customers, vendors, and the internal sales team through phone, chat, and online communication.
The ideal candidate is resourceful, tech-savvy, and can communicate clearly and effectively with customers who are mainly contractors. A background in tools, equipment, or construction-related products is a strong plus.
Key Responsibilities:
Answer inbound customer service calls and assist with order placement
Respond to product and parts inquiries via phone, online chat, and social media channels (as needed)
Contact customers regarding new orders placed to confirm details and gather any additional information needed to complete the order
Communicate with customers and vendors regarding order status, updates, and any issues
Learn how to run orders through our system and write up new orders accurately
Learn and navigate our shipping system to assist with tracking, quoting, and resolving delivery issues
Support the sales team by answering questions about stock availability, pricing, and product details
Oversee returns and credits for both customers and the company, including coordinating with vendors for RMA processing and follow-up
Provide excellent support by identifying and resolving customer issues efficiently
Manage follow-ups on open cases and ensure timely resolutions
Maintain accurate customer records and support documentation
Collaborate with warehouse and sales teams as needed to ensure customer satisfaction
Take initiative to learn our products and systems to better support customers
Perform additional administrative or office tasks as assigned
Qualifications:
Previous customer service experience (experience with tools/contractor clients is a plus)
Strong communication and problem-solving skills
Ability to work independently and take initiative
Comfortable with chat platforms, phone systems, and basic CRM/order entry tools
Must be reliable, organized, and comfortable working in an office environment
Location:
This is a full-time, in-office position, in Coconut Creek FL
Benefits offered after 90 days, Bilingual a +