Job Details

ID #54256751
Estado Florida
Ciudad West palm beach
Full-time
Salario USD TBD TBD
Fuente Florida
Showed 2025-07-31
Fecha 2025-07-31
Fecha tope 2025-09-29
Categoría Servicio al cliente
Crear un currículum vítae
Aplica ya

Customer & Parts Support Coordinator

Florida, West palm beach, 33401 West palm beach USA
Aplica ya

Customer & Parts Support Coordinator

Email Resume

Position Overview:

Blades Direct is seeking a proactive and efficient Customer Success & Support Coordinator to join our in-office team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems independently, and can confidently support customers, vendors, and the internal sales team through phone, chat, and online communication.

The ideal candidate is resourceful, tech-savvy, and can communicate clearly and effectively with customers who are mainly contractors. A background in tools, equipment, or construction-related products is a strong plus.

Key Responsibilities:

Answer inbound customer service calls and assist with order placement

Respond to product and parts inquiries via phone, online chat, and social media channels (as needed)

Contact customers regarding new orders placed to confirm details and gather any additional information needed to complete the order

Communicate with customers and vendors regarding order status, updates, and any issues

Learn how to run orders through our system and write up new orders accurately

Learn and navigate our shipping system to assist with tracking, quoting, and resolving delivery issues

Support the sales team by answering questions about stock availability, pricing, and product details

Oversee returns and credits for both customers and the company, including coordinating with vendors for RMA processing and follow-up

Provide excellent support by identifying and resolving customer issues efficiently

Manage follow-ups on open cases and ensure timely resolutions

Maintain accurate customer records and support documentation

Collaborate with warehouse and sales teams as needed to ensure customer satisfaction

Take initiative to learn our products and systems to better support customers

Perform additional administrative or office tasks as assigned

Qualifications:

Previous customer service experience (experience with tools/contractor clients is a plus)

Strong communication and problem-solving skills

Ability to work independently and take initiative

Comfortable with chat platforms, phone systems, and basic CRM/order entry tools

Must be reliable, organized, and comfortable working in an office environment

Location:

This is a full-time, in-office position, in Coconut Creek FL

Benefits offered after 90 days, Bilingual a +

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