We are looking for an Automotive Service Writer with experience and knowledge about most cars, and SUV vehicles; processing orders, customer service, and computer software Mitchell 1.
Responsibilities include but are not limited to:
Greeting customers, scheduling service appointments and receiving vehicle information.
Listening to requests of the service desired and clearly explaining information on the repair order.
Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
Estimating the cost and time needed to do the repair, taking into account the customer’s schedule using software Mitchell 1.
Order auto parts.
Handling customer complaints and maintaining high customer satisfaction standards.
Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
Informing customers when their vehicle is ready to be picked up.
Overseeing and managing the scheduling and workflow of customer vehicles.
Give me a call to join our awesome team today (215) 771-8066
We work Monday to Friday from 7:30 to 5:30. We are closed SAT & SUN.