Position Overview:
We are seeking a motivated, detail-oriented, and tech-savvy Administrative Assistant to join
our growing commercial cleaning company. This in-person role is critical to the day-to-day
operations of our business, serving as the first point of contact for clients, vendors, and team
members. The ideal candidate will have excellent organizational, communication, and
multitasking skills, along with a strong grasp of social media marketing to help promote our
brand and services online.
Key Responsibilities:
Administrative Duties:
● Answer and route incoming phone calls in a professional and friendly manner.
● Schedule and confirm cleaning appointments with clients and internal teams.
● Respond to emails and inquiries from potential and existing clients.
● Conduct timely follow-ups with leads and ongoing customers.
● Maintain client databases, contact lists, and calendars.
● Prepare and send proposals, estimates, and contracts as needed.
● Support management with daily office tasks, reporting, and correspondence.
Customer Service:
● Provide exceptional customer service to ensure client satisfaction.
● Track and resolve client concerns or feedback promptly and efficiently.
● Assist in onboarding new clients and updating service preferences.
Social Media & Marketing Support:
● Manage and update company social media accounts (e.g., Facebook, Instagram, LinkedIn, Google Business).
● Create engaging content, graphics, and promotions to increase online presence and attract new business.
● Schedule regular posts, respond to messages/comments, and monitor engagement.
● Collaborate with leadership to develop basic marketing campaigns or seasonal promotions.
Skills & Qualifications:
● Minimum 1 years of administrative experience (preferably in service or trades industries).
● Strong written and verbal communication skills.
● Highly organized with the ability to manage multiple tasks and prioritize effectively.
● Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
● Experience with or ability to learn CRM and scheduling software.
● Knowledge of social media platforms and basic content creation tools (e.g., Canva, Meta Business Suite).
● Reliable, punctual, and capable of working independently in a fast-paced environment.
● Bilingual (English/Spanish) is a plus, but not required.
What We Offer:
● Competitive hourly pay based on experience.
● Friendly and professional work environment.
● Opportunity to contribute to business growth through marketing and client support.
● Room for growth within an expanding company.