Vacancy caducado!
- Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
- They will also be responsible for responding to documenting and resolving service tickets in a timely manner according to provided SLAs.
- Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
- Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
- Provide exceptional customer service in person, via phone and email as necessary.
- Resolve help desk issues including troubleshooting hardware and software issues.
Vacancy caducado!