Position : Center ManagerLocation : Temple Terrace, FLThe purpose of this position is to manage the daily operations of a plasma center, and is responsible for all aspects of center performance, including quality and compliance, operations, and financial. Operates within the scope of EU Good Practice Guidelines and FDA cGMP 21CFR.Key Accountabilities
Manages the center as a business, assuming responsibility for operational and financial results including achieving targeted business metrics such as collection volumes, cost per liter, inventory days on hand, scrap, and profitability.
Ensures the center operates in compliance with EU, FDA, state, local and company-specific regulations related to employee and donor safety, and unit suitability and release to customers.
Performs tasks associated with deviation management, including documenting quality events, conducting investigations, and identifying and implementing center corrective and preventative actions. (CAPA).
Participates in local community outreach activities to enhance relationships with potential donor sources. Maximizes the success of advertising and marketing campaigns evidenced by new donor growth, donor conversion and donor retention.
Promotes the consistent delivery of a positive donor experience by maintaining a clean and safe environment, minimizing waiting time for donors, and delivering a positive phlebotomy and service experience.
Ensures the center is appropriately staffed to effectively manage current and anticipated future donation volumes.
Develops the weekly schedule to ensure sufficient staff are present during peak donation times to minimize donor wait times.
Manages all equipment in the center to ensure adherence to the required maintenance schedule, and the timely removal and return to service of malfunctioning or otherwise non-compliant equipment.
Manages the center's stockroom to ensure proper organization, temperature monitoring, and stocking and replenishment of soft goods and medical consumables.
Manages plasma inventory to ensure the timely removal of reactive and unsuitable units, and the resolution of slow-moving inventory and quarantined units.
Responds to freezer alarms and resolves freezer excursions, minimizing risk to product quality.
Reviews test results and ensures proper action is taken for abnormal and reactive results including removal from inventory and contemporaneous computer entry, timely completion of Lookback Notification/BPDR, and donor counseling.
Oversees the plasma shipments and sample submissions process to ensure accuracy and timeliness of shipments.
Manages center staff, including training, performance evaluation, career development, compensation administration and progressive discipline as needed according to company policies and procedures.
Creates an open, positive and supportive work environment to promote staff retention.
Establishes and communicates performance standards and coaches others to meet or exceed the standards.
Completes payroll, personnel status changes and terminations in a timely manner.
The Requirements
Bachelor's degree in Business Administration, Life Sciences or related field preferred; or an equivalent combination of education and experience.
Minimum of five years' experience in a supervisory or management role in a regulated environment, preferably in a plasma or blood collection center.
Proven ability to lead teams to accomplish targeted performance expectations.
Previous experience managing profit and loss and other key business metrics.
Proficient in Microsoft Office software applications.
Physical and Mental Working Conditions
Frequently performs work while standing or walking.
May be required to lift, push or pull up to 50 pounds.
Occasionally required to travel overnight.
Required to communicate and interact with employees and donors.
Required to maintain confidentiality of all personnel, donor and center related information.
May be required to work flexible work schedule, including weekends and holidays. Occasionally required to answer after-hour alarms.
Frequently exposed to bloodborne pathogens and may be required to wear personal protective equipment.
The Requirements
Bachelor's degree in Business Administration, Life Sciences or related field preferred; or an equivalent combination of education and experience.
Minimum of five years' experience in a supervisory or management role in a regulated environment, preferably in a plasma or blood collection center.
Proven ability to lead teams to accomplish targeted performance expectations.
Previous experience managing profit and loss and other key business metrics.
Proficient in Microsoft Office software applications.
Physical and Mental Working Conditions
Frequently performs work while standing or walking.
May be required to lift, push or pull up to 50 pounds.
Occasionally required to travel overnight.
Required to communicate and interact with employees and donors.
Required to maintain confidentiality of all personnel, donor and center related information.
May be required to work flexible work schedule, including weekends and holidays. Occasionally required to answer after-hour alarms.
Frequently exposed to bloodborne pathogens and may be required to wear personal protective equipment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.