JOB DESCRIPTION
Title: Technician
Department: Service
Location: Pinellas Park, FL
Reports To: Service Manager
FLSA Classification: Exempt
Position Type: Full time
Expected Hours of Work/Schedule: 40 hours per week, Monday through Friday, Weekend/Overnight as work requires.
Summary of Position:
The Service Technician position will utilize their industry training and knowledge to effectively assist their assigned Foreman in the completion of service requests. This includes assisting the Foreman with locating and repairing issues with roof systems, assisting with updating assigned work orders documentation (pictures, purchase orders, completed work description, and recommended work order notes), assisting the Foreman with truck organization (materials, cleanliness, and maintenance). The Service Technician position directly contributes to the success and profitability of the individual crew by effectively and efficiently utilizing their specialized skills and knowledge to help their Foreman solve customers’ problems. The types of work include but are not limited to roofing inspections and reports, leak calls, scope work, and large scope roofing installations as experience allows.
Duties & Responsibilities:
· Maintains truck stock and communicates material stock needs to Foreman.
· Assists Foreman with ladder set up and breakdown including locking down for safe travel.
· Maintains a professional personal appearance during all work order visits.
· Maintains assigned crew vehicle in a clean and organized manner at a minimum of a BI-WEEKLY schedule.
· Communicates tool maintenance and replacement needs in a timely manner.
· Completes repairs according to MINIMUM established Roofing Repair Guidelines.
· Completes repairs within all OSHA and Ozark safety standards.
· Communicates to Foreman any deviations from the established Guidelines.
· Assists Foreman with completing inspections using company software (Centerpoint) to deliver reports to our customers or estimating team for completion of proposals or preventative maintenance programs.
· Assists with updates of purchase orders in the system and providing costs to team members.
· Assists the Foreman with scope generation of recommended work including details, measurements, supporting pictures, requested equipment, specialty details such as Tile or Metal panels, suggested material list, and labor needed to complete the work.
· Assists in supporting the Recommended Work Program which is a key factor in the revenue and profitability of the service vehicle.
· Responsible for notifying Service Foreman or Service Manager or Operations Coordinator regarding any sick, personal time or vacation requests.
· Assists all levels of management, as assigned.
· When necessary, additional duties may be assigned, and the company expects the Service Technician to exercise initiative to anticipate and prevent problems.
Competencies:
· Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
· Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
· Initiative/Motivation: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Asks for and offers help when needed.
· Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
· Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
· Cost Consciousness: Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Required Education & Experience:
· High school diploma or equivalent.
· One to two years of experience in low slope commercial roofing across all applications (BUR, MODIFIED, TPO, PVC, EPDM, METAL, COATINGS, and METAL FLASHINGS)
· One to two years of experience with steep slope systems across all applications (Asphalt Shingles, Tile, and Metal)
· Experience with hand tools and materials used in the construction field.
· Experience with working in a safety driven culture.
· Good communication skills both written and oral.
· MUST be Fluent in English (written and verbal). Spanish language proficiency also required.
Preferred Education & Experience:
· Technical training from manufacturers (Firestone, Carlisle, Johns Manville, etc.) is a plus.
· OSHA 10, 30, Aerial Lift, Fall Protection, and CERTA active certifications is a plus.
· Three or more years of experience in low slope commercial roofing across all applications (BUR, MODIFIED, TPO, PVC, EPDM, METAL, COATINGS, and METAL FLASHINGS)
· Three or more years of experience with steep slope systems across all applications (Asphalt Shingles, Tile, and Metal)
· Experience with using roofing specific tools and equipment; such as a handheld heat welder and open flame torch, etc.
· Able to communicate in Spanish fluently is a plus.
Additional Eligibility Requirements:
· Ability to work independently and as a member of a team and with your Foreman.
· Good organizational and time management skills.
· Ability to deal effectively and respectfully with a diversity of individuals at all organizational levels.
· Exhibits good judgement with the ability to make timely and sound decisions, while able to support and explain reasoning for decisions.
· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
· Excellent verbal and written communication skills which are used to communicate professionally and effectively in person, or on the phone.
· Attention to detail with the delivery of repairs and the communication of those repairs is a MUST.
Physical Demands:
· Ability to lift 50 pounds without assistance.
· Ability to work in hot environments during all seasons.
· Ability to lift and set up ladders in a safe manner.
Work Environment:
This is a fast-paced team-work based environment.
Compensation:
To be determined based on experience in the range of $18-23/hr.
Travel Requirements:
Travel is required for completion of work orders. Most travel will be Monday through Friday and within the Tampa Bay area. There will be occasional travel required over the weekends as work requires.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person