READY TO JOIN ONE OF TAMPA BAY'S TOP WORKPLACES WE ARE HIRING NOW !
COMPLETE OUR 2 BRIEF SKILL SURVEYS FOR IMMEDIATE CONSIDERATION:
Technical Skill Survey: https://www.createsurvey.com/s/ZjAWli/?
Accuracy Assessment: https://www.createsurvey.com/s/9GKYxc/?
Position Summary:
The Field Service Technician in the Service Department is responsible for leading the technical relationship of one or more Data-Tech clients. They will provide superior on-site support to a subset of Data-Tech customers in a complex network and/or hosting solutions environment. They will troubleshoot systems and application incidents to provide the maximum availability and optimal Mean Time to Repair (MTTR). They will ensure the Service Department has all documentation necessary to understand and support their clients.
Essential Duties and Responsibilities:
Installs, configures, troubleshoots, and maintains computer systems, hardware, and computer peripherals.
Identifies, analyzes, and repairs product failures.
Deliver superior customer service in a professional and timely manner.
Answer customer questions about product features and demonstrate how to use when necessary.
Maintains parts inventory and orders/replaces parts as needed.
Logs all service/repair activity.
Analyzes existing networks and equipment and identifies opportunities for improvement.
Ensures all field service projects are completed in a timely manner to meet customers' needs.
Assists in the evaluation, testing, and validation of IT systems, services and /or software.
Assesses service levels and product performance to ensure they meet established quality standards.
Travels on-site to clients located throughout the state of Florida.
Create and maintain detailed documentation for all services performed, monitoring, and updating Work Orders as needed.
Adhere to all company policies and procedures while working on multiple priorities and /or projects simultaneously in a fast-paced environment.
Ensure rapid response, escalation, and resolution to achieve the restoration of services.
Ability to resolve root cause problems with complex Windows domain environments.
Maintain and improve client loyalty.
Participate in technical research and development to enable continuing innovation within the client infrastructure.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience with 2008-2020 Server Operations.
Experience in server hardware builds and remediation.
Experience with Hyper-V virtualization.
Experience using backup and recovery technologies.
Experience with firewalls, switches, and wireless infrastructure.
Experience with Microsoft Exchange and email protocols.
Experience with virus removal and system recovery.
Ability to repair and recover from hardware or software failures.
Advanced experience in Active directory and DNS concepts.
Advanced experience in Microsoft RDS environments.
Advanced understanding of network protocols and troubleshooting techniques.
Ability to effectively communicate with individuals at all levels, both verbally and in professional writing.
Ability to build positive and collaborative relationships with team members and customers.
Ability to routinely multi-task and effectively manage assignments competing objectives.
Ability to maintain focus, accuracy, and efficiency in a fast-paced environment despite interruptions.
Excellent time management and organizational skills.
Strong knowledge of Data-Tech’s business operations, products, and services to provide accurate responses to incoming questions.
Attention to detail and accuracy are critical for this role.
Must have reliable means of transportation.
Must be able to pass a 7-year criminal background check.
Must be able to work rotating shifts, weekends, and travel to job sites during off hours if needed.
Education and Experience:
High School Diploma required.
2 years of experience in general computer installation, maintenance/ repair, and off-site field work
Physical Requirements and Working Conditions:
Must possess the mobility to work in a standard office setting (on site or off), and to use standard office equipment, including a computer, concentration to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 50 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and/ or over the telephone. Must be able to sit/stand for extended periods of time. Must be able to drive a motorized vehicle.
Employee Benefits:
At Data-Tech, we take immense pride in our employees and recognize the value that you bring to the company. Therefore, we aim to provide the best compensation and benefits possible to fulfill your needs and expectations and to help you maintain a comfortable work-life balance. As a full-time employee here at Data-Tech, you will be eligible for the following benefits and perks (waiting periods may apply):
Paid Time Off
401K Contribution Plan (we match 100% up to 4% of an employee’s annual salary)
Individual and Dependent Medical Insurance
Individual and Family Dental Insurance
Individual and Family Vision Insurance
Life Insurance (100% employer paid)
BalanceCare (24/7 Confidential Healthcare Services)
Paychex Flex (Access and edit direct deposit info, pay stubs, health & benefits anytime, anywhere)
BalanceWorks (Integrated EAP, Work/Life, Fitness Rewards and Wellness Program)
Flexible Spending Account
Employee Recognition Program
Professional Development Program and Employer Sponsored Training/Certifications
Employer Sponsored Lunches and Events
Casual Fridays (Wear jeans to work every Friday!)
If you believe you meet the above qualifications and are interested in joining an organization that supports its employees and is committed to helping them reach their full potential, we encourage you to apply now
Data Tech is an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran status/disability/age/sexual orientation/gender identity/marital status or any other characteristic protected by law.