Vacancy caducado!
Software Guidance & Assistance, Inc., (SGA), is searching for an Application Support Analyst for a contract assignment with one of our premier financial services clients in Tampa, FL . Responsibilities :
- Provide in-depth expertise and troubleshooting on specific platforms or applications.
- Representation of Client issues on triage meetings
- Analysis and follow-up of systemic, data or long-running issues and analysis of log/data and coordination with other support teams
- Liaison and manage relationships with other teams/stakeholders and vendors
- Capacity and availability tracking, reporting, planning and implementation
- Disaster recovery planning, test co-ordination and recovery execution, this will involve liaising with NAS, DBA's, System Administrators, Users and other technical support teams to ensure our procedures and processes run accordingly.
- Ensure the Production Support documentation is kept up to date.
- Define additional monitoring or other alerts in order to notify of problems, incidents, or SLA breaches
- Create and update support documentation (e.g., run book, adhoc process document, knowledge database)
- Analyze and co-ordinate resolutions with vendors (Oracle, SA, Middleware, etc.)
- System and application performance analysis, constantly optimize, co-ordination and remediation
- Work with the application support teams and Communicate issues and status updates with all stakeholders effectively.
- Provide technical oversight across systems and applications; leverage skills across team and department.
- Provide ideas and conduct efficiency and effectiveness improvements in support processes.
- Perform Incident and Problem management reviews, including prioritization, cause analysis and escalation to appropriate groups.
- Analyzing and responding to end users technical issues
- Demonstrate drive and initiative; be goal-oriented, dedicated and self-sufficient.
- Perform root cause analysis (RCAs) and event correlation for all tickets, identifying preventive measures, making recommendations to fix root causes
- Be able to work well under pressure, multi-task, adapt quickly to changing priorities and maintain focus on key tasks during busy periods.
- Perform detailed failure analysis reports for all processing level failures and recommend solutions to prevent future failures
- Communicate complex technical issues to business users in a language they understand
- Provide effective client communication during regular updates or escalate when appropriate.
- Be prepared to work out of hours and weekends to support planned processing.
- 3-5 years of experience in a technical environment.
- A good academic background, with at least an under-graduate degree in computer science.
- Strong knowledge of Oracle database and Linux operating systems.
- Personally well organized and an excellent team player, Willingness to learn.
- Experience working in a support and dealing with business and technology users of the application in a support capacity.
- Excellent written, verbal and presentation skills.
- Proficiency in dealing with technical issues in an application (NOT Infrastructure or desktop) support.
- Highly Effective Organizational and Strong Problem Solving skills.
- Experience with Unix commands and some Shell Scripting.
- Knowledge of Ab-Initio
- Knowledge of Microstrategy and Inquiry-Framework.
Vacancy caducado!