Dental Front Desk Team Member

We are looking for a Dental Front Desk Team Member. You will act as the ‘face’ of our

company and ensure visitors receive a heartwarming welcome! You will coordinate all

front desk activities, including calls and scheduling. You should combine a pleasant

personality with a dynamic professional attitude. Our ideal candidate can deal efficiently

with complaints and has a solid customer service approach. Ultimately, you should be

able to ensure our front desk provides professional and friendly service to our

customers.

Responsibilities

 Answer phone calls in a timely and professional manner

 Ensure courteous and accurate customer service to visiting clients

 Checking patients in and out

 Registering new patients upon their arrival

 Schedule patient appointments using Dentrix Dental Software

 Collect copay payments for rendered services

 Handle complaints and specific customer requests

 Monitor stock and order office supplies

 Ensure company’s policies and security requirements are met

 Ensure front desk, lobby, etc. is tidy and has all necessary materials

Skills

 Proficiency in English; Spanish is a plus

 Computer proficiency

 Excellent communication and people skills

 Good organizational and multi-tasking abilities

 Proven work experience as a Front Desk Team Member is a plus

 Proficiency in Dental Software (Eagle Soft or Dentrix) is a plus