Reports To: Director of Operations
Pay: Salary Starting at $50,000 per year
Plus 10% commission on sales. Other managers making additional $15-30K per year in commission
45-55 hrs per week Five 8-10 hr days
Take Home Vehicle
Company Cell Phone & Lap Top
Job Overview: The Service Route Manager will assist in making sure that the Service Techs have what they need to do their job, are available to answer their questions, and making sure they are continuing to learn to become better technicians. This role will also play a big part in making sure customers are satisfied, and provide them with alternatives to make their pool/spa perform better.
Job Requirements:
Clean valid Drivers License
Clean Background No Felonies
Minimum 6-10 years experience in residential and 1-2 commercial pool service work
Min 2-3 years equipment repair. Gas Heater and Heat pump experience a plus. Automation a plus.
CPO Certified or Eligible to become certified
Responsibilities and Duties:
Verifies that all service equipment is working properly
Advise clients of system upgrades (new cartridges / grids or baskets) and or repairs, and then sell it to them
Monitor all service reports on a daily basis checking chemical levels, and for any pools that are turning
Educate Tech’s by having regular training and development classes
Supervise the training of new Service Technicians
Assist Tech’s on their pools as needed
Perform initial first service for new clients
Gather pictures of clients equipment and log them into the pool application (specify brand, and sizes)
Follow up with customers emails, calls, and concerns
Conduct quality assurance calls to clients every 5-6 weeks
Collaborate with the Director of Operations on training and development, building team morale, employee retention, and special projects etc…
Ensures Tech’s routes are covered when they call out sick. Even if that means you cover the route yourself.
Inspect, Bid and Aquire new service accounts.