Role Value Proposition: MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We’re united by our purpose to help our customers and each other create a confident future; we’re guided by empathy; and we’re inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it’s [1] #AllTogetherPossible. Join us! MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization in Regional Business Service and Implementation (RBSI). In this role, you will partner closely with sales, underwriting and external and internal relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space. The Sr. Relationship Management Consultant will provide cross-market support functions across all market segments through the Specialty Markets team. This role is specific to the Professional Employer Organization (PEO) channel and offers support nationwide.Key Responsibilities:
Accountable for the end-to-end account management experience of assigned relationship(s)
Proactively develop strong expert relationships with client and their staff and knowledge of the PEO market
Creates and maintains plans to achieve relationship-management and growth goals
Problem solves across implementations, service and financial needs
Ongoing leadership engagement with clear updates on planning, issues and potential escalations
Attend client and industry events to represent MetLife
Flexible schedule, and able to work as needed outside of standard business hours
Maintain up-to-date client databases, business plans and legal requirements
Partner with sales, marketing, underwriting, billing, eligibility, claims and customer service teams
Expert in consultative support both internally and externally
Provide mentorship, guidance and training to other team members
Essential Business Experience and Technical Skills:Required:
High School diploma
Expert knowledge of group products, services and systems.
Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
Ability to consistently meet tight deadlines and work under pressure
Preferred:
8+ years of Account Management and/or customer service experience in the insurance industry
Prior experience in the PEO industry.
Understanding of employee benefits (worksite and voluntary)
Strong interpersonal skills, as well as excellent written and verbal communication skills
Ability to present and speak in front of large audiences
Account management, project planning and problem-solving experience
Must be self-motivated, and work well independently and as part of a team
Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
Ability to consistently meet tight deadlines and work under pressure
Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.ReferencesVisible links
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Equal Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.