Retention Sales Manager

As the Retention Sales Manager - dedicated to providing sales leadership for maximizing our renewal opportunity and ensuring high customer retention rates.  In collaboration with IMAGINiT Senior Sales Leadership to effectively train, motivate and assist sales with strategies and process improvements to help them achieve best in class renewal rates as well as company, team, and individual goals.ResponsibilitiesAssisting with the development and execution strategies for staffing requirements of the retention team to support the desired retention rates and contact database to provide optimal call flow management and contract coverage.Will provide direct management and ongoing development to the retention team and retention sales leadership.Contributor to prescribed sales methodology and enforce repeatable practices with measurable metrics.Leading and providing skill development and an environment of growth opportunities for the retention reps.Forecasting monthly and quarter-to-date renewals, measure and report regularly on team goals. In addition, monitor performance, access quality of work and recognition/disciplinary actions based on meeting/exceeding of individual goals.Providing indirect management/support for sales across the other divisions ofIMAGINiT.Delivering ongoing coaching to support and drive exceptional performance and best in class retention rates.Developing and maintaining a team culture focused on performance, professionalism and delivery of phenomenal customer experience.Taking part in marketing and sales efforts associated with renewals and client retention.Acting as an interface with our main partner (Autodesk) and their regional and local people to see that there are incremental gains from working together.Enforcing sales compliance with consistent sales methodologies.Developing interpersonal relationships internally, with customers & technology suppliersBringing leading edge technology to a rapidly growing subscriber base to improve sales effectiveness.