Compass Point is looking for a Mobile Device Support Specialists join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. Candidate must possess active DoD Top Secret/SCI clearance and DoDM 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply. To join our team of outstanding professionals, apply today! Responsibilities
Under the direction of the Mobile Device Support Manager, the Mobile Device Support Specialist is responsible for overseeing, engineering, and managing enterprise-wide mobile device solutions across multiple platforms, including Apple iOS, Android OS, BlackBerry, and other designated systems. This role involves strategic planning, technical leadership, and high-level troubleshooting to ensure seamless mobile operations. The Specialist will manage enterprise mobile technologies, optimize mobile device management (MDM) strategies, and develop policies for secure and efficient deployment of mobile solutions within the agency.
Key Responsibilities:
Design, implementation, and optimization of mobile communication solutions, ensuring alignment with organizational objectives and security requirements.
Develop and enforce mobile device policies, including security protocols, software updates, and access controls in compliance with enterprise governance frameworks.
Evaluate, integrate, and deploy emerging mobile technologies to enhance operational efficiency and readiness across USSOCOM’s enterprise.
Provide expert guidance on the management and monitoring of critical mobile systems and networks, ensuring high availability and performance.
Manage escalations and oversee resolution of complex mobile device issues, coordinating with Tier 3 support teams and external vendors as necessary.
Oversee the administration of MDM platforms, including user account management, security configurations, and compliance monitoring.
Direct enterprise-wide deployment and lifecycle management of mobile devices, ensuring efficient asset tracking, upgrades, and replacement strategies.
Lead troubleshooting and resolution efforts for mobile hardware, software, and network connectivity issues, including cellular service management and enterprise encryption solutions.
Develop training programs, documentation, and user guides to ensure adherence to mobile security best practices and operational procedures.
Provide input on strategic planning initiatives related to mobile device infrastructure, including budgeting, procurement, and vendor management.
Collaborate with cross-functional teams to ensure mobile solutions align with overall IT and cybersecurity objectives.
Ensure compliance with federal regulations, agency policies, and industry standards related to mobile device security and management.
Conduct technical assessments and make recommendations for continuous improvement in mobile operations.
Support enterprise-wide initiatives by driving innovation and identifying opportunities for process enhancement.
Perform other duties as required.
Qualifications
Must have DoD 8570 IAT Level II certification.
Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re certification.
Possess current TS clearance with SCI eligibility.
Bachelor's degree in a STEM field. Relevant experience may be substituted for education.
Years Experience: 5-10 Years.
Knowledge of iPhone, Samsung, and BlackBerry devices to include IOS and AOS and emergent technologies required.
2025-16448Work TypeOn-SiteCompany DescriptionWork Where it MattersCompass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.For our shareholders , Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.For our government customers , Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.As a Compass Point employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at [email protected] or 571-353-7053 (information about job applications status is not available at this contact information).