Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.This position is full-time, Monday - Friday. Employees are required to have flexibility to work a shift between our normal business hours of 8:00am – 5:00pm PST with weekend rotation. It may be necessary, given the business need, to work occasional overtime.We offer 5-8 week of paid training. The hours of the training will be 8:00am – 5:00pm PST, Monday – Friday.You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
Provide exceptional service to our patients
Arrange post discharge appointment within 7day protocol
Responsible in creating authorization within 7day protocol ensure proper patient detail is entered
Be able to work in a fast past environment with multiple duties on multiple software
Be able to identify work priority while staying organized for prompts response in timely matter
Consistently exhibits behaviors and communication skills that demonstrate Optum commitment to superior patient service, including quality, care and concern with and every internal and external patient
Performs high level critical thinking for redirecting phone calls, authorizations and other issues that might arise
Following departmental process and procedures
Identify opportunities for process improvement
Self-sufficient virtual environment
Meets and exceeds productivity targets
Uses, protect, and discloses Optum patient protected health information only in accordance with HIPPA standards
Team player
Perform other duties assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience working in a customer service - based role in healthcare setting (healthcare facility, doctor’s office, Medical insurance company)
Ability to demonstrate proficiency using Microsoft Excel and other systems, including navigating multiple chat channels within Microsoft Teams
Ability to work a shift between our normal business hours of 8:00am – 5:00pm PST with weekend rotation. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
1+ years of call center experience
Semi Knowledgeable in ICD-10 code
Semi Knowledgeable in CPT code
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyCalifornia, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C., Maryland Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .#RPO