HR Services Coordinator

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.Summary    As an HR Services Coordinator, you will serve as the primary contact to all partners, employees, former employees, and retirees on payroll, benefits, other HR transactions, and policy-related questions. You will handle inquiries and problems in order to provide an exceptional employee experience and provide clear advice and information. You will utilize knowledge base and case management tools to assist in responding to HR inquiries.  LocationThis position is remote. Candidates should reside within reasonable commuting distance to the home office and must be based in one of the following offices: Tampa, Baltimore, Chicago, Dallas, Houston, Los Angeles, Reston, Phoenix, San Diego, Seattle, or Short Hills office. Candidates must be able to work Monday through Friday 11:30 AM – 8:00 PM EST.  Responsibilities  

Serve as the first point of contact for Human Resources and ensure that the lawyer and business professional AskHR experience meets our standards of operational excellence.

Assist managers and employees in navigating Workday and executing business process transactions.

Support the day-to-day operations of various HR functions, including HR Operations, Total Rewards, and Employee Relations.

Partner with colleagues and Centers of Excellence to execute tasks and fulfill key deliverables within assigned SLAs.

Research and resolve HR cases using the ServiceNow case management system, documenting case details and resolution.

Maintain a working knowledge of company benefit plans such as health insurance, 401(k), vacation, holidays, time tracking and pay to respond to AskHR inquiries.

Adhere to departmental standard operating procedures (SOP) to ensure the integrity of data within HR systems, and a consistent employment experience.

Develop and maintain process documentation, knowledgebase articles, and FAQs for all areas of accountability.

Maintain employee personnel records and other HR records, ensuring compliance with federal, state, and local regulations.

Identify opportunities for continuous improvement initiatives within the assigned scope of work, proposing solutions and ideas to enhance HR support for employees and people leaders.

Other duties as assigned.

Desired Skills    Able to communicate comfortably and provide clear explanations to all levels of people, and use discretion when communicating sensitive information. Preference of 2+ years experience with benefits administration and HR policy administration. Express interest and curiosity in understanding why something is done a certain way, ask appropriate questions and identify relevant resources for answers, knows when to escalate a matter. Identify ways to improve operational efficiency and meet deadlines. Strong customer service focus centered on building an exceptional employee experience including responding quickly to requests, acknowledging receipt of requests when unable to provide a resolution within the allotted timeframe. Able to work as part of a high performance team and perform with minimal supervision. Invest in continuous self-improvement, volunteer for new assignments, take ownership of work, and produce quality work products. Ability to learn quickly. Experience with MS Office (Word, Excel); Preference of 2+ years experience Workday and ServiceNow or similar system experience.Minimum Education   

High School Diploma or GED

Preferred Education

Bachelor's Degree in Human Resources or a related field

Minimum Years of Experience  

2 years’ experience in an HR administrative support role

Essential Job Expectations   While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:  

Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;  

Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;  

Provide timely, accurate, and quality work product;  

Successfully meet deadlines, expectations, and perform work duties as required;  

Foster positive work relationships;  

Comply with all firm policies and practices;  

Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;  

Perform all other duties, tasks or projects as assigned.  

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.    Physical Demands   Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.    Work Environment   

Hybrid - Regular in-office presence with some flexibility for work-from-home

Disclaimer   The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment. Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.    Application Process    Applicants must apply directly online instead of sending application materials via email. If you have a request for an accommodation during the application process or have any questions about the process, please contact [email protected]. Please add [email protected] to your list of safe senders.    Accommodation   Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact [email protected] .    Agency applications will not be considered.     No immigration sponsorship is available for this position.  The expected pay range for this position, if hired to work in Los Angeles, San Diego, or Seattle, is $33.41 - $48.46 per hour. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws. The compensation offered to a candidate selected for employment will be dependent upon various factors, including the candidate’s geographic market, skills, educational and professional background, experience, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center (https://mandatoryview.com/?LicenceId=09b17fa3-b781-4022-bfdd-ec61a570463c&ProductType=OnlineApplicant) .DLA Piper is, at its core, bold, exceptional, collaborative and supportiveOur people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.Get to Know UsWe invite you to learn more about us. Please visit the following pages for more information about DLA Piper.Laterals (http://www.dlapiper.com/en-us/careers/laterals)Lateral PartnersLaw Students (http://www.dlapiper.com/en-us/careers/law-students)Business ProfessionalsRecruitment Agencies:Per the terms of our agreement, all candidates must be submitted through the firm’s agency portal for consideration. If you have an agreement with the firm, please log in to the agency portal via the following link (https://www.myworkday.com/wday/authgwy/dlapiper/login.htmld?redirect=n) to review positions accepting agency submissions.Lawyer Positions Only: If you do not have an agreement with us and would like us to consider candidates, please send a blind candidate profile to [email protected]