HR Business Partner

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• This position has no direct supervisory responsibilities but does serve as a coach and mentor for leaders within assigned business teams/unit.

• This role will partner with project managers to develop and execute HR transformation strategies focused on talent management, organizational effectiveness, workforce planning, and employee engagement. A key focus would be on developing the capability and enablement of associates at the Delivery Centre.
• Review and analyze business unit data to identify trends and work closely with managers and employees to improve work relationships, build morale and increase productivity and retention.
• Provide guidance and advice to managers on people plan and HR processes, covering all aspects of employee journey from onboarding to exit.
• Manage employee wellness programs, HR connects, skip meetings and other communication programs.
• Provides day-to-day performance management guidance to Delivery /Site lead / Management (e.g., coaching, counseling, career development, disciplinary actions).
• Resolve complex employee relations issues and address grievances
• Assists international employees with assignments and related HR matters.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software

• Minimum of 5-7 years of experience in the Human Resources function, preferably in the Technology/ IT Outsourcing space
• Working knowledge of multiple human resource disciplines, including HR Transformation projects. Compensation practices, organizational diagnosis, employee relations, diversity, performance management, and federal and state employment laws.
• Bachelor's degree in Human Resources/Psychology/Labor Relations (Master's degree preferred)
• Preferred: SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP)/ HRCI certified