Director Contact Center WFD

All the benefits and perks you need for you and your family:· Paid Days Off from Day One· Student Loan Repayment Program· Career Development· Whole Person Wellbeing Resources· Mental Health Resources and SupportOur promise to you:Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.Schedule: Full TimeShift : DaysThe community you’ll be caring for: AdventHealth Tampa· AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.· Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery· Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come· Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.The role you’ll contribute:The Director will lead the delivery of centralized service line(s) within the Consumer Experience Center (CxC). In partnership with the CxC Vice President, they will maintain administrative responsibility for the organization, direction, and management of nonclinical CxC services. This includes being accountable for service delivery and quality performance within a rapidly growing centralized enterprise and ensuring each service's ability to meet established key performance indicators to support access and an optimal consumer experience.The Director will serve as a subject matter expert on their respective service(s) and general contact center operations. This position is responsible for building trusting relationships and partnering with leaders in the CxC and the markets/functional areas supported by the CxC to continually improve service delivery. The Director will champion process improvement and change management efforts, and partner with others to complete projects that drive rapid and sustained development. The Director will participate in relevant implementations and optimizations for services, maintaining a clear understanding of the organization and intersection of the CxC with other AdventHealth services.This role requires excellent communication and presentation skills to successfully engage and collaborate with senior leaders and physicians.The value you’ll bring to the team:· Demonstrate through behavior AdventHealth's mission, vision, values and service standards as outlined in the organization's Whole Care Experience training· Create an environment that assures the productivity, performance, and well-being of each employee in the department· Regularly report and monitor key performance indicators and partner with leaders to adjust operations accordingly to meet objectives· Set direction for ongoing development and optimization of operations; ensure performance and all initiatives are aligned with organizational goals· Participate as a key leader in the activation of new CxC servicesQualificationsThe expertise and experiences you’ll need to succeed :· Bachelor's degree or 9 years of relevant, manager/director level experienceThis facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.Category: Patient ExperienceOrganization: AdventHealth TampaSchedule: Full-timeShift: 1 - DayReq ID: 24044965We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.