Customer Support Manager

Job DescriptionWe are looking for a Customer Support Manager to lead and develop our support team, ensuring top-tier service and satisfaction for our clients. The ideal candidate is a proactive problem-solver with strong leadership abilities and a customer-focused mindset. You will be responsible for overseeing support operations, improving service processes, and managing a high-performing team.ResponsibilitiesManage and oversee the daily operations of the customer support departmentLead, mentor, and train support staff to deliver high-quality serviceDevelop strategies to enhance customer satisfaction and issue resolution timeMonitor key performance indicators and prepare detailed reportsHandle escalated customer issues professionally and efficientlyCollaborate with other departments to ensure a seamless customer experienceIdentify areas for process improvement and implement effective solutions