About the Role
The Customer Service Assistant provides support to clients by responding to inquiries, resolving issues, and ensuring a positive experience. This role requires excellent communication skills, attention to detail, and a customer-focused attitude.Key ResponsibilitiesHandle customer questions and requests through phone, email, or in person.Provide accurate information about products, services, or policies.Assist with orders, returns, and account updates.Document interactions and escalate complex issues when necessary.Collaborate with internal departments to resolve customer concerns quickly.Maintain a courteous and professional tone at all times.