About Business Architecture:Business Architecture (BA) is an organization responsible for the governance of Business Processes and the applications that support those Processes across Citi. The Process Ownership team within BA partners with business lines and functions to establish and execute the framework, which includes requirements of how we govern Citi’s Processes consistently based on agreed frameworks.Job DescriptionThis role, Process Ownership Cross Enterprise Governance Lead, will lead activities that cross the BA Process Ownership Team and BA team more broadly, to manage key stakeholder communications and additional activities in coordination with the broader Citi organization. The role will require coordination with other enterprise areas executing the inter-dependencies to BA to ensure a consistent solution. Responsible for executing on overall BA priorities. Excellent communication skills required to negotiate internally at various levels across impacted groups. Developed communication skills are required to guide and influence others. The ideal candidate will have experience understanding organization design to develop operating models with the ability to design and articulate accountability and operating controls.Responsibilities:
Responsible for understanding the BA methodology to drive the execution and operationalization in the organization with stakeholder accountability across the enterprise
Develop communication and messaging of latest strategy and updates clearly with appropriate level of detail based on stakeholder – from internal senior management, regulators, Citi’s Board as well regulators
Exceptionally strong presentation skills to allow articulation of complex messages in a means that is understandable for targeted audience
Ability to analyze data and summarize to support communications as well as highlight opportunities for improvement
Ability to communicate progress, status and highlight key risks and issues at various levels of the organization and in a timely basis
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Skills and Qualifications:
10+ years of experience, preferred Consulting experience, in ability to take complex messaging and lay out in PowerPoint presentation to allow audience of all levels to grasp key messages
Project management knowledge and experience working with diverse group of stakeholders to achieve milestones and deadlines and capability to handle multiple competing deadlines
Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs
Well-developed listening skills and a strong ability to engage with stakeholders by providing proactive support and advice on a variety of subject matters
Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting
Strong demonstrated experience with a proven track record in driving positive and sustained change
Strong ability to engage at the various management levels and demonstrated communication experience at different levels of organization
Broad knowledge and understanding of banking operations
Comfortable with providing, and open to accepting independent review and challenge
Should have Excellent proficiency in data profiling and Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (creation of crisp presentation decks), and Word (writing and editing procedural and requirements documentation)
Strong analytical, critical thinking and problem-solving abilities
Excellent judgment for independent decision-making – coupled with knowing when to reach out for guidance
Strong attention-to-details
Education:Bachelor’s/University degree, Master’s degree preferredThe Program Management Grp Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.Responsibilities:
Oversees multiple campaign delivery channels and/or programs aligned with business goals.
Drives channel optimization to achieve financial commitments, maximizing performance through channel strategies and execution.
Monitors performance, identifies opportunities, and drives continuous improvement.
Evaluates competitive landscape to inform and deliver optimal go-to-market execution strategy.
Oversees implementation process from planning to delivery, including targeting and criteria support, drive calendar management, issue resolution, validation, testing, and deployment.
Builds appropriate process controls and manages accordingly.
Manages and inspires a high-performing team.
Manage global routines to enable alignment in strategy and roadmaps, best practice sharing, progress of joint initiatives and investments, and support executive level reviews of initiatives.
Provide on-the-ground support to teams to help accelerate critical initiatives.
Communicate and educate on the breadth of tools and services offered to determine which tools are services are most relevant to local needs, which tools are being underleveraged, and develop plans to ensure the business reaps the most benefit from these tools.
Ensure transparency in the level of tools and service usage vs. cost allocation via accurate and frequent tracking and reporting.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
10+ years of experience
Track record of delivering strategies to deliver exceptional customer and digital experiences.
Demonstrated technical knowledge and general management skills.
Ability to lead and collaborate with others in a team enviroment.
Understanding and experience across a broad range of digital capabilities, tools, and best practices is highly desired.
Education:
Bachelor’s/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Job Family Group:MarketingJob Family:Marketing Program ManagementTime Type:Full timePrimary Location:Tampa Florida United StatesPrimary Location Full Time Salary Range:$130,880.00 - $196,320.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date:Jun 04, 2024Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.