Our client, a leading medical technology company, is seeking a Bilingual Technical Support Representative to join their team. As a Bilingual Technical Support Representative, you will be part of the Customer Support team supporting our Spanish/English-speaking customers. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping customers.Job Title: Bilingual Technical Support RepresentativeLocation: Tampa, FLPay Range: $20-22 hourlyWhat's the Job?
Address and respond to customer inquiries on products and services, including installation, operational functions, and troubleshooting.
Provide tier-one technical support and assistance to customers via e-mail, phone, and document support interactions, including details of inquiries, complaints, comments, and actions taken.
Escalate the more complex inquiries to the tier two technical support team.
Document and log device replacements (RMA) and reconcile returns within our SSP.
Utilize ZenDesk ticketing system to review, initiate and submit refill subscription orders via our SSP.
What's Needed?
Bilingual is a MUST, English and Spanish.
Excellent verbal and written communication skills.
Professional and pleasant in-person and over telephone manner.
Ability to explain technical issues to technical and nontechnical employees and customers.
High school diploma and willingness to learn on-the-job, associate or bachelor’s degree preferred.
What's in it for me?
Competitive pay rate of $20-22 an hour.
Full-time position in an in-office setting.
M-F, 9-5 pm with a 30-minute paid lunch.
Opportunity to work with a leading technology company.
Chance to work with a diverse range of customers and colleagues.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.