Testing Strategy & Program ManagerThe Test Strategy & Program Manager is responsible for developing and overseeing the implementation of comprehensive testing strategies that ensure the quality and reliability of our software products. This role works closely with cross-functional teams, manage resources effectively, and drive continuous improvement initiatives to enhance testing processes. This role also identifies risks, manages defects, and ensures adherence to quality assurance standards.Key Responsibilities and Duties
Develops a comprehensive testing strategy aligned with business objectives, regulatory requirements, and industry best practices.
Creates detailed test plans outlining objectives, methodologies, resources, timelines, and success criteria for each testing phase.
Collaborates with cross-functional teams including business analysts, project managers, developers, and quality assurance professionals to integrate testing seamlessly into the project lifecycle.
Systematically captures, manages, and resolves defects or issues identified during the software development lifecycle. Ensures that defects are properly documented, tracked, and addressed in a timely manner.
Maintains comprehensive documentation of testing activities, findings, and recommendations. Provides regular reports to stakeholders highlighting key insights and outcomes.
Facilitates the integration of consumer feedback into the testing process to validate assumptions, prioritize features, and drive continuous improvement.
Ensures adherence to quality assurance standards, regulatory requirements, and industry best practices throughout the testing process.
Analyzes test results and data to identify trends, patterns, and insights that inform product enhancements and improvements.
Educational Requirements
University (Degree) Preferred
Work Experience
3+ Years Required; 5+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level7ICAdditional Responsibilities
Strategy Development: Develop a comprehensive testing strategy aligned with business objectives, regulatory requirements, and industry best practices.
Test Planning: Create detailed test plans outlining objectives, methodologies, resources, timelines, and success criteria for each testing phase.
Resource Management: Allocate resources efficiently, including personnel, budget, and testing tools, to ensure optimal testing outcomes while adhering to budgetary constraints.
Stakeholder Collaboration: Collaborate with cross-functional teams including business analysts, project managers, developers, and quality assurance professionals to integrate testing seamlessly into the project lifecycle.
Risk Assessment: Identify potential risks and challenges associated with testing processes and develop mitigation strategies to address them proactively.
Remediation: Understand the process of addressing and resolving identified defects, issues, or vulnerabilities in software systems or applications. Take corrective actions to rectify problems and improve the quality and functionality of the software.
Defect Tracking: Systematic capture, management, and resolution of defects or issues identified during the software development lifecycle. Ensuring that defects are properly documented, tracked, and addressed in a timely manner.
Quality Assurance Standards: Ensure adherence to quality assurance standards, regulatory requirements, and industry best practices throughout the testing process.
Testing Execution: Oversee the execution of test cases, including functional testing, performance testing, usability testing, and compatibility testing, among others.
Data Analysis: Analyze test results and data to identify trends, patterns, and insights that inform product enhancements and improvements.
Feedback Integration: Facilitate the integration of consumer feedback into the testing process to validate assumptions, prioritize features, and drive continuous improvement.
Documentation and Reporting: Maintain comprehensive documentation of testing activities, findings, and recommendations, and provide regular reports to stakeholders highlighting key insights and outcomes.
Change Management: Manage the impact of changes on testing processes, ensuring that updates to systems, processes, or requirements are thoroughly tested and validated before implementation.
Continuous Improvement: Drive continuous improvement initiatives within the testing team and across the organization by implementing new tools, processes, and methodologies to enhance testing effectiveness and efficiency.
Training and Development: Provide training and mentorship to testing team members to build their skills and expertise in consumer testing methodologies and technologies.
Ethical Considerations: Ensure that testing activities are conducted ethically and with respect for consumer privacy, data security, and regulatory compliance.
Industry Trends Monitoring: Stay abreast of emerging trends, technologies, and best practices in consumer testing and quality assurance to inform strategic decision-making and maintain a competitive edge.
Preferred Qualifications
Program & project management experience
Prior testing & defect tracking experience
Knowledge of testing automation tools
Experience in the Banking/Financial Services industry
Posting End Date: 08/08/24#LI-CE1#LI-HYBRIDCompany SummaryEverBank provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.VEVRAA Federal ContractorBenefits SummaryEverBank is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. EverBank strives to pay wages competitive with those prevailing in our geographic areas and industry.EverBank's Total Rewards package includes superior benefits such as, health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.EverBank prohibits pay discrimination on the basis of any protected characteristic.EverBank may require a background check as a condition of employment. Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable federal, state, and local laws and regulations, including, but not limited to, any laws and regulations specifically pertaining to banks and federal contractors.EverBank seeks priority referrals of protected veterans for jobs at all locations within the state.Pay Range $91,400 to $123,600EEO StatementEverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.Pay Transparency Non-Discrimination ProvisionWe will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information. If you believe that you have experienced discrimination, contact OFCCP at 1.800.397.6251. TTY 1.877.889.5627. www.dol.gov/ofccp (https://urldefense.com/v3/http:/www.dol.gov/ofccp;L8-7AA!WETVLfn333rqXNYi0-qITSUktDEWiFnQqvstF1J-gO8B03ANdCf4ucPkrvzeJpXk8bwyTvLqjEa8-JEpoxwcjXaB$) .Machine Readable FilesThe Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the benefit package options under are linked below:Machine Readable Files (MRFs) - Aetna