SERVICE CENTER MANAGER - SES - 73004991 1 Date: Jun 12, 2024 Location: TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 831213 Agency: Department of RevenueWorking Title: SERVICE CENTER MANAGER - SES - 73004991 1Pay Plan: SESPosition Number: 73004991 Salary: $54,690.24 - $123,296.40 / annually Posting Closing Date: 06/20/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Florida Department of Revenue Child Support Program Service Center Manager (Revenue Service Center Manager II – SES) Tallahassee This is an Internal Agency Advertisement The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) . JOB SUMMARY: This position manages a team of 4 highly qualified team members and has leadership responsibility for 64 positions within the Central Operations Service Site. If you enjoy working with teams, data and problem solving, this may be the position for you. Your duties would include:
Providing leadership and direction to service center team members to ensure the operation of the service center remains within the guidelines of the Department’s policies, procedure, mission and values.
Working with Region Manager to develop, implement, and monitor operational plans that align with and support the Program’s strategic initiatives.
Align resources throughout the service center to support initiatives.
Communicate the strategic planning process to managers and team members so that all levels understand the benefits derived from focused strategic initiatives to achieve the top performance for the customers served.
MINIMUM REQUIREMENTS:
Currently employed with the Department of Revenue.
Two years of supervisory experience to include motivating, mentoring, developing and directing team members.
Two years of managing operations, to include planning, organizing, reviewing performance data, coordinating staff work, setting unit performance goals and budgeting.
Two years of experience performing personnel management functions such as recruitment, performance reviews, professional development and corrective actions.
Two years of experience building positive relationships with staff and external partners and customers.
Two years of experience communicating through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience.
PREFERENCES:
Preference may be given to applicants with Child Support experience.
SPECIAL NOTES:
This position is part-time telework eligible after training and an acceptable level of proficiency is reached.
An alternative screening criteria matrix will be used to determine which candidates will be interviewed.
SALARY: $54,690.24 - $123,296.40 annually.
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Adrian Allen, (850) 717-6047,[email protected].
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Nearest Major Market:Tallahassee