Job Number 24081672Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementThis is a temporary position.As a Remote Above Property Rooms Controller, you will oversee front desk checklist tasks for a portfolio of hotels. Your role involves building relationships with hotel teams, coordinating pre-arrival planning, executing digital guest experiences, reviewing room availability, and resolving customer care cases.Role Responsibilities/Duties:
Communicate daily with hotel teams to understand their needs.
Participate in weekly or daily stand-ups with hotels to review priority tasks and upcoming events.
Develop and manage internal key stakeholder relationships proactively.
Act as a liaison between properties and regional/corporate systems support.
Run the GPS report to identify Bonvoy preferences, special occasions, and redemption stays.
Review Arrivals Dashboard and block reservations with special request codes.
Follow property leadership guidelines for blocking Elite/notable/VIP guests' reservations.
Process Mobile Check-in, Mobile Key requests, and Mobile Chat.
Review room availability, including oversold nights and out-of-order rooms.
Resolve or escalate customer care cases by reviewing the negative cases report and blocking rooms for affected guests.
Qualifications:
2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; or relevant experience in revenue management, sales and marketing, operations, or a related professional area.
OR 4-year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; with experience in revenue management, sales and marketing, operations, or a related professional area.
Competencies:
Relationship Building
Coordination and Organization
Digital Guest Experience Management
Room Availability Management
Customer Care Resolution
Adaptability and Flexibility
Salary Range: $19.73 to $20.00 per hour.Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 1 day after the date of this posting, 05/09/2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.