CENTREX OPERATOR - OPS - 65650178 Date: Aug 9, 2024 Location: TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32316 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 835030 Agency: Elder AffairsWorking Title: CENTREX OPERATOR - OPS - 65650178Pay Plan: TempPosition Number: 65650178 Salary: $15.00 HOURLY Posting Closing Date: 08/15/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) DEPARTMENT OF ELDER AFFAIRS COMMUNICATIONS OPEN COMPETITIVE ATTENTION CANDIDATES
All fields in the candidate profile must be completed.
Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position. Putting "see resume" does not substitute for completing all sections of the candidate profile.
Selection of candidate will be based on a review of their overall scores, KSAs, primary and supplemental applications, as well as completion of any required work samples, willingness questionnaires, and interview responses, as applicable.
References and file reviews from previous employment may be verified to determine suitability.
Resumes and other documentation can be attached to provide additional information.
The successful candidate must be able to pass a Level II Background screening.
All previous periods of employment must be listed with address of employer, supervisor name and contact phone number . If there is more than a one-month gap in the employment history that period must be included in its own paragraph block within the employment history section.
PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.
Mission Statement:To promote the well-being, safety, and independence of Florida’s elders, their families, and caregivers.
Vision Statement:For all Floridians to live well and age well.
We are seeking an enthusiastic individual with a desire to share our Agency’s mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well. If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.
WHERE YOU WILL WORK :
The Department of Elder Affairs is in the Southwood Office complex in Tallahassee, Florida’s Capital City. Lined with rolling hills, oak trees, and canopied roads Tallahassee combines traditional charm with a modern pace of life. Home to two major universities, Tallahassee has a vibrant art and music scene, stately gardens, as well as a vast number of nature trails for those who love the outdoors. Tallahassee is a highly desirable location for both those seeking their first job and those ready to enter the next exciting chapter in their career. Also, with no state income tax, Florida is a great place to work regardless of where you are on the career ladder. For more information about Tallahassee, please visit: https://www.talchamber.com/visit-tallahassee/ .
BENEFITS OF WORKING FOR THE STATE OF FLORIDA :
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:
Participation in state group insurance (must meet eligibility requirements). For more details consult with People First at 877-562-7287 or go to: https://www.mybenefits.myflorida.com/health/eligibilityandenrollment/opsemployees
Participation in the Florida Deferred Compensation Plan (457b). (For additional details and online enrollment visit MyFloridaDeferredComp.com (https://www.myfloridacfo.com/DeferredComp/) )
State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan). (For more information, please click Social Security Alternative Plan (aigrs.com) (https://opsfl.aigrs.com/plan-details/social-security-alternative-plan) and read OPS Social Security Alternative Plan)
Flexible Spending Accounts
Seasonal and part-time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.
DUTIES AND RESPONSIBILITIES:
This professional communications position will assist the department’s call center to distribute information to callers and refer them to appropriate agencies. This position will also provide other communication and administrative functions for the Communications office.
The position is responsible for the following duties:
Answering the Department’s main phone lines.
Identifying the needs of callers.
Communicating available resources and programs or appropriate agencies available to callers.
Referring callers to appropriate resources or agencies.
Tracking calls in the Five9 system.
Handling occasional administrative tasks.
Assigning messages received in the Correspondence Tracking/DOEA Information email inbox using the Correspondence Tracking System.
Returning voicemail messages.
Assist the Communications Office when needed.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Ability to operate a multi-line phone system.
Ability to handle multiple calls simultaneously.
Ability to assist the Communications office when needed.
Knowledge of Microsoft Office Program.
Knowledge of various programs and services available to the elderly.
Ability to handle multiple projects simultaneously.
Knowledge of strong organizational skills and strong interpersonal skills.
Ability to handle difficult callers in a calm and appropriate manner.
Ability to work in a team environment.
Knowledge of telephone protocol during disaster related events.
SPECIAL NOTES:
Preference will be given to the Department of Elder Affairs employees.
BACKGROUND CHECKS:
A Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.
APPLICANT INFORMATION:
Applicants should apply on-line via the People First Websitehttps://peoplefirst.myflorida.comby 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.
If you have problems applying on-line, call thePeople First Service Centerat1-877-562-7287. Paper applications will not be accepted by the agency.
The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found athttp://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."
The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Nearest Major Market:Tallahassee