Senior Clerk - 64002725

SENIOR CLERK - 64002725 Date: Jan 23, 2024 Location: SPRING HILL, FL, US, 34606 BROOKSVILLE, FL, US, 34601 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 821202 Agency: Department of HealthWorking Title: SENIOR CLERK - 64002725Pay Plan: Career ServicePosition Number: 64002725 Salary: 32,760.00 Posting Closing Date: 01/29/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Thank you for your interest in career opportunities with the Florida Department of Health in Hernando County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview. Your Specific Responsibilities: This position is responsible for interviewing clients upon entrance to the Hernando County Health Department (HCHD) programs to determine initial and continuing eligibility for service. Interviewing clients for the purpose of obtaining pertinent information as appropriate. Screens and schedules client’s appointments for our various clinics. Assists in preparing for clients’ upcoming scheduled clinic appointments. This position must have a working knowledge of all the different medical services provided by the HCHD. Must be capable of making independent judgment and decision making as the need arises. Works in front desk clinic area and other areas as requested, interviewing clients for documentation of accurate demographic information, i.e., address, date of birth, name, social security number, Medicaid numbers, etc. Verifies Medicaid, Medicare, Health Management Organization (HMO), Private insurance and financial eligibility in the proper computer programs and applications upon intake of the clients for services provided through HCHD. Update, organizes and maintains client records. Scanning necessary documents such as Photo ID’s, Custodial papers, Court orders, clinical documents, any required signature pages per policy and procedure. Obtaining documentation of accurate demographic information, i.e., address, date of birth, name, social security number, Medicaid numbers, etc. Verifies Medicaid, Medicare, Health Management Organization (HMO), Private insurance and financial eligibility in the proper computer screens upon intake of the clients for services provided through HCHD. Update, organizes and maintains client records. Scanning necessary documents such as Photo ID’s, Custodial papers, Court orders, required signature pages per policy and procedure. Working with Florida Shots (FLSHOTS) entering new clients and updating demographic of existing clients in the system. Ensure HMS has a FLSHOT id number on the demographic page. Scheduling clinical appointments based on client need and appointment guidelines. Works as receptionist, providing general information as requested by clients. Electronically signing in clients and providing clients with Q-Flow designation number (electronic) at sign in. Acts as the key holder for the receiving room, managing the users to open and retrieve and place parcel packages in receiving room. Answers telephone for incoming calls directed from the Appointment Desk line scheduling and confirming clinics appointments verifying insurance status and updated demographic information. and programs. Working with our Refugee population. Ensuring program eligibility, speaking with client via telephone or face to face. Verifying USA documented status, Insurance status. Provide follow up information, phone calls, scheduling, or rescheduling. Schedule refugee client appointments according to policy guidelines. Register client into FLSHOTs database and in Health Management Services HMS. Scan appropriate related documents into Health Management Services (HMS) client record. Prepare client records in advance for upcoming clinic appointments. Taking care client information and appropriate forms, eligibility and Insurance payor type is documented. Verifying reason for appointment is accurate for requested service type. Call client to confirm appointments two days in advance reminding clients to arrive 15 minutes early, bring in Proof of income if applicable. Cancel or reschedule client appointments upon clinic change or client request. Exit clients performing billing of services per payor source such as Contracted services, Medicaid, Medicaid HMO’s, Private Health Insurance and Self paying clients, per our billing resource guide. Enter Services and payer information on the daily tally each day. Scheduling any future appointments. Answers incoming calls being routed from the Appointment desk. Making client appointments verifying demographics, insurances and other necessary information needed to make an appointment. Set client expectations of what is needed for services at DOH Hernando County. Prepares Presumptive Eligibility for Pregnant Women as applications are received in the Brooksville office. Attends conferences, in-service programs and workshops with regards to various programs, duties and responsibilities. Types routine correspondence memorandums and reports as requested. Responsible for designee and “need to know” employee for security sets relating to active medical records and immunization card as it relates to performance of assigned duties and responsibilities for security and confidentiality of same. Performs other related duties as required. Required Knowledge, Skills, and Abilities:

Knowledge of the principles and techniques of effective communication.

Knowledge of office procedures and practices.

Knowledge of basic arithmetic.

Ability to deal with the public in a tactful, courteous and effective manner.

Ability to speak clearly and correctly.

Ability to listen effectively.

Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.

Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.

Ability to review data for accuracy and completeness.

Ability to organize and maintain filing systems.

Ability to perform basic arithmetical calculations.

Ability to plan, organize and coordinate work assignments.

Ability to communicate effectively.

Qualifications:

One or more years of clerical experience

Speak Spanish proficiently, preferred

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

7551 Forest Oaks Boulevard Spring Hill, FL 34606

300 South Main Street Brooksville, FL 34601

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

Annual and Sick Leave benefits;

Nine paid holidays and one Personal Holiday each year;

State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com );

Flexible Spending Accounts;

Tuition waivers;

And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Nearest Major Market:Tampa