We are a growing, technology-enabled business that supports families with end-of-life needs such as funeral planning, global travel protection, and estate planning. We are seeking a compassionate, detail-oriented Operations & Family Support Specialist to join our team.
About the Role
This position blends family support with operations and case coordination. The ideal candidate is empathetic, organized, and thrives in a fast-paced environment where accuracy and sensitivity are critical.
What We’re Looking For
-A caring and compassionate communicator who can guide families through difficult moments with professionalism and empathy
-Highly organized and detail-oriented, with the ability to juggle multiple tasks without letting things slip through the cracks
-Tech-savvy and very comfortable learning new systems (CRMs, Microsoft, DocuSign, Stripe, etc.)
-Adaptable and proactive — able to anticipate needs, solve problems, and keep cases moving forward
-Dependable and responsive, with the flexibility to occasionally step in during urgent situations
-Experience in customer service, healthcare, logistics, or related fields is helpful but not required — the right mindset and commitment matter most
Key Responsibilities
-Provide compassionate support to families from first contact through service completion
-Help manage documentation, scheduling, and vendor coordination
-Ensure cases progress smoothly by keeping internal systems accurate and up-to-date
-Support the team with general administrative tasks and special projects
Growth & Mentorship
-As we scale, there are opportunities for advancement into full-time employment, leadership roles, and/or operational management.
-Work closely with the founders and gain exposure to a modern, technology-first business model in a traditionally slow-moving industry.
Compensation & Schedule
-Approximately $20-30/hr, commensurate with experience
-Consistent weekday availability expected in our Sarasota office, with occasional flexibility for time-sensitive matters
If you are compassionate, detail-driven, and want to make a difference in a role that blends family care with operational excellence, we’d love to hear from you.