Character Supervisor

The Character Team Supervisor at Westgate Resorts will involve supervising character performers, acting as a liaison with leadership, and providing frequent updates and fresh ideas to enhance guest experiences. The role may also step into a costumed character role as needed, ensuring a warm, inviting, and magical atmosphere for all Guests, Owners, and Team Members. Success in this position requires a commitment to Westgate’s core values of Integrity, Passion, and Work EthicEssential Duties and ResponsibilitiesProvide exceptional customer service to both internal and external guests, ensuring all interactions reflect Westgate’s welcoming culture.Conduct daily warm-ups and pre-shift meetings to prepare the character team for success.Supervise scheduled activities, character interactions, and performances, ensuring consistency and quality.Act as a liaison to leadership by sharing updates, feedback, and creative ideas to improve guest experiences.Maintain a positive and energetic presence at all Westgate-sponsored events, parties, and character experiences.Assist with greeting Guests and Owners at the Welcome Booth, Lobby, and during daily check-ins as needed.Ensure character team participation at on-property events and gatherings, interacting with families and children.Prioritize the safety of characters and guests, enforcing safety rules when necessary.Maintain department training standards and uphold character integrity throughout all interactions.Oversee the cleaning, storage, and proper handling of character costumes to maintain quality and hygiene.Support character performers by acting as a mascot handler and assisting with costume changes when needed.Engage with Guests and Owners by facilitating photo opportunities and ensuring a memorable experience.Provide special attention to children, creating magical moments that leave a lasting impression.Step into a costumed character role when needed, maintaining character performance standards.Adapt to the needs of events and guest interactions, demonstrating a positive and professional attitude.Other duties as assigned by leadership