Duties & Responsibilities
Discover and design technical operational solutions to streamline processes that enhance service efficiency, automate repetitive tasks, increase availability, improve security and enhance the customer experience through collaboration with IT teams.
Create and manage strategies and initiatives for operational optimization & process improvement plans/approaches
Provide technical leadership on major incidents ensuring corrective action plan is accurate and limits additional exposure to interdependent systems.
Lead technical teams through changes and validations during major incidents and document actions for analysis during Post Incident Review sessions.
Act as a trusted advisor to senior leadership, providing insights and recommendations on process optimization opportunities and challenges.
Analyze and document current state business processes to support technology or product led initiatives to optimize operational workflow with known constraints.
Investigate and analyze performance of processes to identify opportunities and solutions to reduce process time and standardize workflows.
Collaborate across and communicate with Product, technical leaders and frontline staff to gather feedback, identify pain points, and co-create solutions that address operational inefficiencies.
Develop Operational Run Books for new technologies being introduced into the environment through partnerships across all Program teams and Operational support teams.
Ensure compliance with regulatory requirements and industry standards.
Develop and implement performance monitoring frameworks and reporting to track the effectiveness of continuous improvement initiatives, leveraging data analytics and feedback mechanisms to identify opportunities for further optimization and refinement.
Additional duties as assigned
Minimum Qualifications ):
A high school diploma or a GED from an accredited institution
Demonstrated mastery of Cloud offerings in the Public Cloud requiring the ability to explain and teach complex principles
Demonstrated experience designing secure systems that scale without complex operational overhead to maintain
Expert level experience creating design documentation for enterprise ready solutions
Demonstrated mastery leading technology initiatives from ideation to enterprise operations
Preferred Qualifications :
Technical degree from an accredited institution or work experience equivalent.
Experience leading without direct reports through influence
Proficient experience across the Full IT Stack (Development, Security, Testing, Systems, Network, and Database)
Experience creating and presenting complex technical operational solutions with senior leadership.
Amazon Web Services (AWS) Solutions Architect Professional Certification.
Experience supporting Infrastructure as Code and CI/CD integration.
Expert understanding of cloud security best practices and implementing a least privileged model of access in AWS.
Deep troubleshooting skills that involve analysis of logs, network traces, configuration data, automation tools to resolve issues until end-to-end systems are functioning.
Experience with Kubernetes, deploying, and supporting containerized applications.
Experience with system health monitoring and optimizing performance following SRE principles with tools like (CloudWatch, New Relic, Dynatrace, Splunk, Opsview, ExtraHop, CloudTrail, etc.)
Experience working in regulated and/or high-security environments and industries (PCI, HIPAA, HITRUST, etc.).
Compliance & Regulatory Responsibilities : N/ALicense/Certification : N/AWE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.