29036BRPosition Title:PTS Support Technician – Port Saint Lucie, FLDepartment:Publix TechnologyLocation:Port St. Lucie, FLDescription:Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you’re interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.The Publix Technology Services (PTS) Support Technician will provide IT technical support for the Port Saint Lucie, FL area to include primarily repair and preventive maintenance, as well as the installation and lifecycle of IT hardware, encompassing servers, desktop computers, printing, point of sale, barcode scanners, weighing devices, and networking systems. This position supports Publix retail stores and involves traveling between them to perform on-site work. Work schedule will largely be 8:00am – 4:30pm at least five days per week and will include weekends and holidays as needed. Exact schedule will be determined by the managing supervisor based upon the needs of the overall team.Req ID:29036BRFacility:Store 0340 East Port PlazaState:FloridaFrequency of Pay:WeeklyTravel Frequency:70%Minimum Base Pay:24.30Additional Information:Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.Relocation/Household Good Shipment Allowance will NOT be provided.Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.Address:9100 S US Highway 1City:Port St. LucieYear End Bonus:To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.Maximum Base Pay:33.90Required Qualifications:
Candidate must live in the Port Saint Lucie, FL area, or must be willing to relocate there upon acceptance of the position.
Associate degree in information technology or equivalent experience
1+ year of PC/Technical support experience
Basic understanding of IT hardware and industry standards
Basic understanding of Windows Operating Systems
Basic understanding of thermal and laser printing
Analytical and troubleshooting skills.
Cable management and troubleshooting skills.
Computer and electronic equipment installation skills
Must be at least 20 years of age.
Must have a valid driver license and maintain an excellent driving record.
Ability and willingness to be on call, weekends and holidays as needed.
Ability to lift up to 75 lbs.
Ability to climb and work on a ladder.
Ability to crouch, kneel and work in confined areas for extended periods.
Ability to use hand and power tools.
Flexible and able to multitask, prioritize, and manage time efficiently on multiple projects.
Preferred Qualifications:
Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
3+ years of PC/Technical support experience
Basic understanding of Active Directory
Experience using problem reporting and ticketing systems.
Understanding of the Publix retail environment
Good organizational, time management, problem-solving and analytical skills
Good verbal and written communication skills
Must be able to work independently and as part of a team.
Able to work under pressure to meet deadlines.
Potential Annual Base Pay:50,544 - 70,512Zip Code:34952-3406Benefits Information:
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: Benefits - Jobs (publix.com) (https://jobs-beta.publix.com/benefits/)