Job Details

ID #52715019
Estado Florida
Ciudad Plantation
Full-time
Salario USD TBD TBD
Fuente VentureTech Solutions
Showed 2024-10-16
Fecha 2024-10-17
Fecha tope 2024-12-15
Categoría Etcétera
Crear un currículum vítae
Aplica ya

Customer Service Representative

Florida, Plantation, 33388 Plantation USA
Aplica ya

Position: Customer Service Representative Summary for Customer Service Representative Work with the clients and mutual creditors of Consolidated Credit Solutions in the areas of consumer credit and personal finance. Consolidated Credit, a non-profit organization, is a 30-year industry leader providing financial counseling and debt management services nationwide. Consolidated Credit works with consumers and their creditors to lower interest rates, lower monthly payments to help clients get out of debt faster. You can be part of this team working in a fast paced, multi-channel contact center and make a difference every day. Role Description for Customer Service Representative As a Customer Service Representative, you will interact with clients and creditors via phone calls, chats, emails and portal communication assisting them with their questions and providing solutions to any problems they may encounter. What to Expect:

Processing caller requests.

Helping callers understand account information.

Providing issue resolution.,

Send educational material that are responsive to our callers' needs,

Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,

Resolve creditor & or caller inquiries by making outbound calls.

Any other tasks as assigned by the Supervisor

Handle Customer Service issues for clients

Minimum Requirements for Customer Service Representative

High School diploma or equivalent

Strong people skills and be able to communicate effectively both orally and in written form

Knowledge and use of PC Systems and MS Office applications is a must

Ability to work independently

Self-motivated, willingness to constantly improve

Attention to detail and be able to multi-task and prioritize work on a daily basis

Be able to work Monday - Thursday 9:30am to 6pm and Friday 8:30 am to 5:00 pm

This position is in office

By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Consolidated Credit and Alpha Staffing & Employment Leasing.

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