Overview To provide assistance and aid in the formulating of user-centered design strategies and solutions for user experiences and enterprise initiatives using consumer insights and inputs gathered from research, psychology, and user experience (UX) best practices. Change agent within organization. To assist peers with research and design thinking workshops. Works under supervision from higher level peers and/or leadership on moderately complex projects and analysis. Responsibilities
Aid in the synthesizing of moderately complex user data from various sources, providing deliverables and support to lead strategists
Analyze the user experience by evaluating the experiences end-to-end, seeking out opportunities for improvement
Apply moderate analysis in support of member research and intelligence team (MRID) efforts with qualitative and quantitative user research in support of projects to formulate digital solutions
Assist business partners and researchers, designers, and experience owners to solve basic to moderately complex user experience problems and deliver results
Assist lead strategists with the development of UX strategies spanning multiple channels, touchpoints, and contexts
Assist with defining project objectives - vision and strategy
Build relationships that help the user experience design definition effort succeed
Collect and assimilate customer data to assist with guiding user experience and design strategies
Originate new concepts, strategies or innovative approaches to user experiences and designs
Participate in the development and maintenance of experience and journey maps throughout life cycle of projects
Participate in design thinking workshops, experience and journey mapping workshops, and alignment activities with cross functional teams and leadership that enable the creation of a shared empathy, vision and alignment for specific experience strategies and tactics
Support basic to moderately complex projects and research initiatives within the business unit and/or across the organization
Support user experience teams with assignments across work streams
Other duties as assigned
Qualifications
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Experience in researching, compiling, and documenting data, business processes, and workflow
Experience interpreting requirements into executable design solutions
Working knowledge of and/or experience with mapping of ecosystems, experiences, customer journeys, and service blue prints
Working knowledge of and/or experience with design thinking principles and techniques
Working knowledge of agile methodologies
Working knowledge of best practices for web and mobile-based content, tools, and forms
Working knowledge of design fundamentals, such as color theory, typography and composition
Working knowledge of the processes of sketching, conceptual design, wireframing, prototyping, and usability testing
Working knowledge of user centered design principles, visual design, user behavior and interaction models
Effective cross-group collaboration and persuasion skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill in using data communications and storage
Effective skill maintaining accuracy with attention to detail while meeting deadlines
Effective verbal and written communication skills
Effective word processing and spreadsheet software skills
Desired Qualifications
Experience in Graphic Design, User-Centered Design/Human-Computer Interaction, Design Thinking, or the equivalent combination of education, training, and experience
Knowledge of web, mobile and application design
Human Factors Institute Certified Analyst
Design Thinking Certification
Hours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 17577-OTHLOC-300000025810540