Seasonal Store Service specialist

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.A Brief OverviewProvides a seamless customer experience through expertise, ownership, accountability, and responsiveness. Provides professional and quality service to internal and external customers by utilizing strong verbal and written communication skills and effective telephone techniques. Utilizes our industry-leading technology to complete vehicle glass repairs and recalibrations.What You’ll GetCompetitive weekly base pay starting at $18.30/hour.Paid training and all the tools and resources you'll need to be successful.What you will doWelcomes in-shop customers while applying a Customer Driven approach including, but not limited to, appointment check-ins and check-outs, answering questions for and scheduling walk-in customers, and reviewing windshield chips.Professionally answers phone calls from customers, technicians, contact center, Store Managers, Regional Service Representatives and more. Assesses need of the caller and either addresses the need or routes the call to the appropriate person. Schedules customer appointments, assists technicians with parts needed for jobs, verifies insurance coverage information, updates scheduled appointments and answers customer questions.Responds to all emails in a professional manner. Answers questions regarding existing appointments, schedules appointments, corresponds with dealerships and collaborates with associates in the district and other parts of the organization.Proactively resolves issues by scrubbing work orders and performing targeted confirmation calls.Efficiently and effectively completes daily work order management tasks such as customer follow up and insurance verification maintaining high levels of customer satisfaction.Invoices work orders and processes credit memos and rebills.Assigns in-shop jobs to the appropriate technicians.Orders non-glass dealer parts for warranty or special vehicle work.Cleans and organizes the waiting area and prepares coffee.Reschedules missed appointments.Works through the invoice correction list to resolve work order errors.Completes opening and closing procedures (i.e. closing procedures in SV2) in absence of store manager.Answers calls from Technicians to handle escalated customer issues in absence of managerRecalibrates automotive safety systems, including trouble-shooting and completing diagnostic testing.Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.Repairs chips, cracks and other auto glass related issues on customer vehicles.Safely operate customer vehicles, company-issued tools and chemicals utilized throughout the workday.Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.Promote and sell Safelite promotional items and services to customers.Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in shop.Performs other duties as assignedComplies with all policies and standardsEducation QualificationsHigh School Diploma GED or Equivalent PreferredValid state-issued driver's license and any other licenses (as required by federal, state and local laws) to operate a company vehicle RequiredOn-the-job training/completion of Safelite's SafeTech Certification RequiredExperience QualificationsMust be 18 years of age or older1-3 years experience in customer-facing role PreferredSkills and AbilitiesLifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.Ability to stand for extended periods, work in tight spaces, bend and twist bodyAbility to use a variety of hand tools and power tools safely and effectivelyAbility to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillanceMaintains professionalism and passion for providing outstanding customer service and exceeding customer expectationsAbility to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needsProblem-solving and ability to trouble-shoot issues, independently and collaborativelyAbility to read, write and interpret the English language and technical directionsAbility to communicate orally (via phone) and written (via computer or other electronic means)Ability to maintain a professional appearance, adhering to Company uniform and PPE policiesWillingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)Ability to work at the assigned physical store locationAbility to occasionally move about inside the office to clean and organize the waiting area and prepare coffeeAbility to regularly operate a computer and other standard office equipment, such as a phone, calculator, copy machine, and computer printer.Ability to communicate frequently with customers, associates, and vendors and exchange accurate informationAbility to adjust and respond to a fast-paced operationComputer skills, including Microsoft Word, Excel, and OutlookDemonstrates of the highest level of professionalism and Safelite SpiritThis job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.