At McQuade's Organization, we pride ourselves on delivering exceptional products and services to our diverse clientele. Our commitment to excellence is reflected in our dedicated team, innovative solutions, and unwavering focus on customer satisfaction.
Position Overview:
We are seeking a proactive and empathetic Customer Service Representative to join our dynamic team. The ideal candidate will serve as the primary point of contact for our customers, ensuring their inquiries are addressed promptly and effectively, thereby enhancing their overall experience with our organization.
Key Responsibilities:
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Resolve customer issues by identifying problems, researching answers, and guiding customers through corrective steps.
Maintain detailed records of customer interactions, transactions, comments, and complaints using our CRM system.
Collaborate with internal departments to ensure customer issues are resolved efficiently.
Provide feedback on the efficiency of the customer service process and suggest improvements.
Stay updated on product knowledge to provide accurate information to customers.
Meet or exceed customer service performance metrics and goals.
Qualifications:
High school diploma or equivalent
Proven experience in a customer service role is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using CRM systems.
Ability to multitask, prioritize, and manage time effectively.
Demonstrated patience and empathy when dealing with challenging situations.
Preferred Skills:
Bilingual abilities are a plus.
What We Offer:
Opportunities for professional development and career advancement.
A supportive and inclusive work environment.
Remote work options.
Bonuses and retirements incentives.
How to Apply:
Respond back to this add with your resume for consideration in the position.
Join McQuade's Organization and be a part of a team that values excellence, innovation, and customer satisfaction.