More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.Job SummaryThis position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Power Grid Operations while working within the parameters of established processes and standards. This position will provide Zone support to support North central and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service. ResponsibilitiesProvides quality customer service and support to Power Grid Operations
Job task will include but not limited to: processing Business Process Exception Management cases (BPEMs), pulling customer lists and launching automated calls from our planned outage portal, processing damage billing claims, creating locates and provide follow ups for Fasttrack reporting.
Efficiently uses available tools or systems to effectively communicate reliability details to external customers
Monitors various reports to ensure process adherence to achieve customer-related goals
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
Facilitates communication between internal and external customers
Reports job status details to operation center personnel and others as requested
Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
Ensures work is scheduled and executed timely
Assist with preliminary research and root cause analysis for customer issues
Collaborates with other work groups to ensure desired customer experience
Professional and courteous in all contacts
Cost Management
Applies correct general ledger accounting in all work related applications and functions within area of responsibility.
Assist in reconciling work order materials, labor, and equipment to represent actual field construction
Assist in resolving errors and prepares for close-out of construction work orders in work management system,
Developing skill sets to report units of property to asset accounting accurately
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
Creates appropriate work order to complete follow-up work
Reliability
Prepares for and provides emergency restoration support as needed
Supports the Power Grid Operations reliability programs or processes using appropriate work management applications
EE Engagement/Safety
Supports human performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development
Required/Basic QualificationsNote: This posting is for one open position. Dependent on relative experience, the level to which a candidate is aligned is outlined below. Work Management Specialist I
High school diploma/GED
Work Management Specialist II
High school diploma/GED
In addition to required diploma, two (2) years minimum of related work experience
Desired Qualifications
Possesses a general knowledge of applications used in PGO Operations
Prior customer service experience
Prior knowledge of Locates (811) a plus
Demonstrates excellent customer skills
Possesses effective written and verbal communication and interpersonal skills
Collaborates effectively in a team environment
Demonstrates knowledge of Microsoft Office software
Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
Effectively manages stressful situations
One to three years of providing customer service support
Proficient in Microsoft Office software
Knowledgeable of Delivery Operations processes and work management and related computer applications
Working Conditions
M - F, 7am - 5pm
Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.
2-3 days in the office per week (set days), during training period required to be in office 4-5 days per week
Travel Requirements5-15%Relocation Assistance Provided (as applicable) NoRepresented/Union Position NoVisa Sponsored Position NoPosting Expiration Date Tuesday, May 14, 2024All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy (https://www.duke-energy.com/legal/privacy) Do Not Sell My Personal Information (CA)Terms of Use (https://www.duke-energy.com/legal/terms-of-use) AccessibilityAbout Duke Energy (https://www.duke-energy.com/our-company/about-us) Read about our commitment (https://www.duke-energy.com/our-company/about-us/diversity) to supporting a diverse and inclusive workforce. Learn how to set up job alerts here. (https://www.duke-energy.com/-/media/pdfs/our-company/careers/setting-up-job-alerts.pdf?la=en&rev=6962070124bd4580b5b0857fe0664750) View a step-by-step application guide (https://www.duke-energy.com/-/media/pdfs/our-company/202704-ext-job-postiing-application-job-aid.pdf?la=en&rev=ef1520f25bbd47dcbdba4a0dbda6db8d) for assistance in completing the process. Contact our team ([email protected]?subject=Duke%20Energy%20External%20Career%20Site) for questions on our hiring process. Check on the status of your application on your Candidate Home (https://dukeenergy.wd1.myworkdayjobs.com/en-US/Search/userHome) page. Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.Privacy (https://www.duke-energy.com/legal/privacy) California Consumer Privacy StatementDuke Energy Notice to Employees: Government Contractor Whistleblower Protections (https://www.duke-energy.com//media/PDFs/external/2023-DE-Whistleblower-Notice.pdf) Do Not Sell or Share My Personal Information (CA)Terms of Use (https://www.duke-energy.com/legal/terms-of-use) Accessibility