Dispatcher Position
We are a locally owned time-sensitive courier service looking for a qualified dispatcher to become a part of our team. We serve a high-end customer base with on-demand courier service in Central Florida and scheduled or routed courier service throughout Florida.
We are looking for someone that is interested in showcasing their skills and expertise in on-demand dispatching and working in a rewarding environment with great growth potential. Our existing team members are energetic people that like their job, respect their teammates, and are very enjoyable to work with. Every day brings new challenges, and everyone here contributes to improving our service and attracting new customers.
Because this position is for a primary on-demand dispatcher, a minimum of two years’ experience as a dispatcher in the courier industry is required.
You will be one of two dispatchers working side by side, co-dispatching and assisting each other.
Job Duties Include:
Dispatching rush and time-sensitive deliveries as they come available and assisting drivers.
Using a teamwork approach to help drivers to complete the deliveries properly.
Making sure the drivers have all the information they need and following up to completion.
Communicating with customers to provide updates and to obtain information.
Helping to keep our driver relationships strong, and whenever possible, resolve concerns.
(We treat all drivers with respect)
Monitoring delivery times for on-demand, scheduled and routed deliveries.
Assist in taking delivery orders on the phone as needed.
Working with management to improve operations and client satisfaction.
Other responsibilities may be required as needed.
Requirements Include:
Minimum two years’ experience in on-demand dispatching.
Experience using dispatching software to dispatch and track deliveries.
Strong organizational and multitasking skills in a fast-paced environment.
Phone etiquette and excellent communication skills are essential.
Must be proactive and self motivated
Employee Compensation:
Competitive & Negotiable for full-time employment (40 hours per week)
Employee bonuses.
Occasional overtime may be needed.
On-call / after-hours dispatch may be required one week per month.
Additional pay for On-call dispatching.
(On-call gets occasional calls weekday evenings or Sunday, Saturday is busy till 6:00 PM)
Employees earn vacation time as follows:
After 1st year of employment – One (1) week
After 2nd year of employment – Two (2) weeks
After 5th year of employment – Three (3) weeks
(5) paid sick days per calendar year.
(3) days of paid time off for bereavement leave.
If you are currently working as a dispatcher for a courier service and not completely satisfied with your employment, please reach out to us. All conversations are strictly confidential.