Job Title: Customer Service Representative (CSR) with some Accounting Experience
Company Overview: Join our dynamic team at Mid Florida A/C, where we pride ourselves on delivering top-notch heating, ventilation, and air conditioning solutions to our valued customers. With a commitment to excellence and a passion for customer satisfaction, we're seeking a Customer Service Representative (CSR) who not only possesses exceptional interpersonal skills but also brings accounting expertise to the table. If you're ready to be a part of a company that values both professionalism and a positive work environment, then this opportunity is for you.
Position: Customer Service Representative (CSR), Accounting and Bookkeeping Experience preferred not required.
Location: DeBary
Job Type: Full-time
Responsibilities:
1. Act as the first point of contact for customers, providing friendly and professional assistance via phone, email, and in-person interactions.
2. Manage customer inquiries, concerns, and complaints efficiently and effectively, ensuring timely resolution and customer satisfaction.
3. Utilize QuickBooks and other accounting software to assist with invoicing, billing, and financial transactions.
4. Perform basic bookkeeping tasks, including data entry, reconciliations, and maintaining accurate records.
5. Assist in administrative tasks such as scheduling appointments, coordinating service calls, and maintaining customer databases.
6. Uphold company policies and procedures while delivering exceptional service to customers at all times.
7. Continuously seek opportunities to improve processes and enhance the overall customer experience.
Requirements:
1. Previous experience in customer service roles, preferably in a related industry such as HVAC or construction.
2. Strong communication skills, with the ability to effectively communicate technical information to non-technical customers.
3. Preferred but not required: proficiency in QuickBooks and Microsoft Office Suite (Excel, Word, Outlook).
4. Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
5. A positive attitude and a genuine desire to help others, with a commitment to delivering exceptional customer service.
6. Ability to work independently as well as part of a team in a fast-paced environment.
7. Flexibility to adapt to changing priorities and willingness to learn new skills as needed.
Benefits:
1. Competitive salary commensurate with experience.
2. Comprehensive health benefits package, including medical, dental, and vision coverage.
3. Retirement savings plan with employer matching contributions.
4. Paid time off and holidays.
5. Opportunities for career growth and advancement within the company.
6. A supportive work environment with a focus on employee well-being and professional development.
How to Apply: If you're ready to take on this exciting opportunity and become a valuable member of our team, please submit your resume and cover letter detailing your qualifications and why you're the ideal candidate for the position to [email protected]. We look forward to hearing from you!
Mid Florida A/C Company is an equal opportunity employer and is committed to diversity and inclusion in the workplace.