Please Note:  This position will include supporting our US Public Sector customers.“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.This is a Flexible position based in our Orlando, Florida office.  Our Flexible work persona requires a minimum of 2 days per week in the office. 
In addition, this position requires shifts that cover weekend days.The ServiceNow PSE (Production Service Engineering) team is a group of highly technical engineers who are tasked with maintaining and supporting the reliability, scalability and performance of the automations and platform to manage the ServiceNow cloud infrastructure.Our engineers are empowered to drive technical resolutions across the technology stack of the cloud infrastructure and instance automations. They are also tasked with driving forward the operability and reliability of the automations to drive down the number of incidents and to reduce MTTR.To accomplish this our engineers, combine solid analysis and troubleshooting skills, software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers. What you get to do in this role:Investigate, Support and Provide sustainable resolution to issues within our cloud infrastructure and application stack. Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues. Drive initiatives with partner teams to improve the reliability and performance of the cloud infrastructure through improved system design. Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.Mentor and Coach other team members.Important Note on the Role:Availability for weekend shifts: Must be able to work weekends, with corresponding days off during the week.Willing to work 4 x 10 or 5 x 8 including weekends.Required to be on-call as needed.