Senior Business Process Consultant, Security Operations (Federal)

What you get to do in this role:  The Customer Outcomes Principal Business Process Consultant designs processes, built on ServiceNow, to achieve customers' desired outcomes. The Principal Business Process Consultant provides expertise related to the processes enabled by the ServiceNow platform.Apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows.Design efficient workflows based on ServiceNow SecOps product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.Draft user stories and train customers to create their own acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.Be a contributor to leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.Provide feedback to product development to improve the product based on experiences gained with customers.Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team.Play an important part of the Now Assure offering working with ServiceNow Partners.Support the professional development of others through means of mentoringSeen as an expert across the industry and an active contributor of leading practices.Involved in more complex engagements, providing deeper expertise in a single workflow or scope across multiple workflows