Job Title: Pharmacy TechnicianJob DescriptionWe are seeking a dedicated and detail-oriented Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a critical role in providing support to our medical staff and ensuring the smooth operation of our healthcare services. This position involves patient follow-ups, data entry, handling electronic refill scripts, and triaging patient inquiries. If you have experience as a Medical Assistant or Pharmacy Technician and thrive in a high-volume contact center environment, we encourage you to apply.Responsibilities
Perform follow-ups with patients and update records.
Enter patient data accurately and efficiently.
Answer inbound phone calls and provide excellent customer service.
Handle Electronic Refill Scripts (ERX) and order labs as required.
Relay lab results to patients and coordinate scheduled follow-ups.
Assist with prior authorizations and cover my meds processes.
Triage patient inquiries and provide clinical support as needed.
Essential Skills
1+ year experience in Medical Assisting or Pharmacy Technician.
1+ year experience in a high call volume environment.
High School Diploma.
Proficiency in Electronic Medical Records (EMR) systems, particularly Athena.
Strong knowledge of medical terminology.
Excellent data entry skills.
Ability to provide exceptional customer service.
Additional Skills & Qualifications
Prior authorization experience.
Experience with ordering labs and triaging patient inquiries.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification is a plus.
Basic Life Support (BLS) certification is a plus.
Work EnvironmentYou will be working onsite at a contact center, taking over 200 calls a day. The standard work hours are Monday to Friday, 8am-5pm. The position offers a comprehensive benefits package including medical, dental, vision, 401K, and holiday pay (6 paid holidays). Upon becoming a permanent employee, you will receive 9 paid holidays and 15 days of PTO, with opportunities for performance-based pay raises. Additionally, employees can earn PTO tokens for exceptional performance, which can be used at any time. The work environment is supportive, with regular employee lunches, dinners, and parties.Pay and BenefitsThe pay range for this position is $18.00 - $18.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Feb 12, 2025.About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.