Guest Relations Agent

As a Guest Relations Agent, you will:Guest Services & Communication: Respond to guest inquiries, requests, and concerns efficiently while maintaining clear communication with guests and internal departments.Bell Services Coordination: Assign and monitor bell staff tasks like luggage handling, room changes, and package deliveries, ensuring timely and secure service.Interdepartmental Collaboration: Coordinate with front desk, housekeeping, and management for smooth handling of check-ins/outs, VIPs, and special accommodations.Lobby & Guest Interaction: Act as a lobby ambassador, greeting guests warmly, offering assistance, directions, and personalized recommendations.Transportation & Concierge Duties: Manage transportation requests and provide concierge services such as restaurant and event reservations.Operational Oversight: Maintain logs, track staff availability, and support efficient workflow during peak times, addressing maintenance or security concerns as needed.Resort Knowledge & Policy Adherence: Demonstrate thorough knowledge of resort policies, amenities, and local attractions to enhance the guest experience.