Front Desk Manager

As a Front Desk Manager, you will:Supervise multiple Supervisors and Team Members in the Front Office, and Guest Services.Interview, hire, and train team members.Plan, assign, and direct work to team members; appraise performance; and implement rewards and disciplinary actions as needed.Run rooms report and verify rates.Check all Front Desk transactions and make corrections if necessary.Complete a Night Audit task sheet and pass along from PM Shift.Write vouchers, run folios, run calculator tapes on all vouchers, and balance with the daily report in preparation for the accounting department.Generates revenue via the room upgrade program.Consistently monitor the company service score platform (Medallia) and build tactics to grow service levels in Medallia, TripAdvisor and other online platforms.Be familiar with Forbes rating standards.Resolve guest concerns utilizing luxury and Forbes service standards.Examine department activities for compliance with management plans and policies.This individual must possess and adhere to the following core values:Integrity – Doing the right thing when no one is looking.Passion – Creating a positive impact.Work Ethic – Taking pride in your work.