Customer Support Assistant

Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. The ideal candidate will be responsible for assisting clients with inquiries, troubleshooting issues, and ensuring a seamless customer experience. This role requires excellent communication skills and the ability to provide professional support to our valued clients.ResponsibilitiesHandle customer inquiries via email and phone, providing timely and accurate responses.Assist clients with product-related questions, troubleshooting, and general support.Maintain and update customer records in the database.Collaborate with internal teams to resolve customer concerns efficiently.Identify opportunities to improve customer satisfaction and retention.Ensure all support requests are addressed professionally and effectively.