Customer Service Manager

Job Description

We are looking to hire a Customer Service Manager. The Customer Service Manager position is central to the performance of the branch. You'll manage the internal sales team to maximize profitability for the branch, building successful working relationships with customers, colleagues, and suppliers alike to ensure we consistently deliver excellent customer service.

Salary range: $59000 - $69000 per year.

• Manage the sales team to deliver an excellent customer experience, working towards key Branch profit and sales targets.

• Support the customer service team to ensure orders are being entered and invoiced correctly and promptly.

• Organize and maintain accurate records; document all customer discussions and interactions.

• Ensure all customer orders are fulfilled in a timely fashion, supporting stock-take activities to assist where necessary.

• Generate customer interest; receive customers in branch, answer telephone inquiries, and visit customer sites to cultivate an interest in the product range.

• Understand local market issues and manage customer feedback to improve customers' experience continuously.

Qualifications

• Bachelor's degree with the business-related focus required.

• Customer service experience (1+ years)

• Ability to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers may present.

• Effective communication: both written and oral.

• Ownership of issues until successfully resolved.

• Proficiency in MS Office suite (Excel and PowerPoint are a must)

Additional Information

• This is not a remote position
• Employee Assistance Program
• Disability Insurance