Job Description:
We are seeking a motivated and organized Customer Service Assistant to join our customer support team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and assisting with customer-related issues in a timely and professional manner. This role offers an exciting opportunity to make a positive impact on our clients and enhance their overall experience with Nexmos Design.Responsibilities:Respond to customer inquiries via phone, email, and in-person interactionsProvide accurate product information and assist customers with product-related queriesProcess orders, returns, and exchanges in a timely mannerMaintain a high level of customer satisfaction through efficient problem-solvingCollaborate with other departments to resolve customer issuesKeep accurate records of customer interactions and transactionsAssist in the development of customer support strategies and processes