Job Details

ID #53223611
Estado Florida
Ciudad Orlando
Tipo de trabajo Full-time
Salario USD TBD TBD
Fuente ServiceNow
Showed 2025-01-07
Fecha 2025-01-07
Fecha tope 2025-03-08
Categoría Etcétera
Crear un currículum vítae
Aplica ya

Associate Customer Success Manager

Florida, Orlando, 32801 Orlando USA
Aplica ya

What you get to do in this role:This role is part of the Global Guided Impact organization. The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled too, drives consumption of Impact accelerators, and training courses.Responsibilities: Oversee a large portfolio of commercial and enterprise accounts. Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience. Ensure customers are technically healthy and on the most recent version of our product. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses. Prioritizing and driving resolution on escalated customer issues. Partner with account teams to help customers meet business objectives and achieve success. Build Customer Impact Plan that outlines success factors, metrics for success, potential issues, and recommendations. Promote ServiceNow customer success stories and processes. 

Aplica ya Suscribir Reportar trabajo